Tropical Smoothie Cafe — Restaurant in Bear Creek Township

I am a decently regular customer of tropical smoothie in Petosky. I usually don’t leave review’s, however tonight I went into tropical smoothie and ordered my usual smoothie. The girl who took my order seemed nice at first but then she not only messed up my friends drink completely, when I asked for the extra smoothie that is left over after they put it in the cup. She told me in a very rude and snappy tone that they are not allowed to give away the extra. I added extra ingredients to my smoothies so there is normally a lot extra, and every single time I have gone to tropical smoothie, they give me the extra. Granted it was close to closing time and I understand the frustration of a last minute customer. She said it’s against policy to give the extra away, if it is not allowed then they need to tell all the employees so this confusion and frustration won’t happen again.However, the attitude she had was disrespectful and she could have been a little nicer about locking the door, she basically followed us out and actually slammed the door shut behind us and locked it.

I gave them 5 stars only because I really do love their smoothies, I only ever go to tropical smoothie to get my smoothie fix. However based on my experience today I would say my friend’s smoothie only gets 1 star since they only got one thing right in it. My smoothie was good, like always, I just wanted everything I was paying for. I pay 10.92$ for my smoothie, 8.19$ for the base smoothie plus roughly 2.73$ for my extra stuff I add. Im paying extra for extra so why can’t I get all of the extra? Especially since they are just going to throw it away. I really do love tropical smoothie and I will be coming back, I just hope I don’t see the same...

DO NOT GET IN THE DRIVE THROUGH LINE! In fact, stay away completely! Once you enter the drive-through line, you are stuck. No matter how long it takes, you cannot get out once another car is behind you. Last Saturday, I waited 15 minutes for a smoothie. It sat at the window for 5 minutes already made, but nobody was there to give it to me. I realized that only one person was working the entire store, so I felt bad. I went back on Tuesday and ordered a smoothie and a sandwich, thinking I would give it another chance. I had three cars in front of me. It took 38 minutes to get to the window! My groceries were melting, so I asked if the order was ready before I paid for it. She said, "Let me check." She came back and told me that they were just getting started on my order! I saw at least three employees there. I said I had to go and to just forget the order. 40 minutes of wasted life in a line at...

Went through the drivethru and when I went to pay, my card wouldn’t take or even register through the reader. The girl at the window (long blonde pony tail) didn’t help at all. I asked her if it went through at all and she just glared back at me and didn’t say a word. Really sucked as it was my work’s reimbursement card (and I worked just fine at Starbucks yesterday where they actually helped me make sure it went through) and had to use my own money instead. We paid cash instead. It was windy and she just kinda lazily gave the change back to me which if I wasn’t quick enough, my cash would have blown away in the wind. She gave me the smoothies and didn’t say a single word and had a sour look on her face. Smoothies were good as usual though so that was a relief. Just kinda taken aback at the experience I had today. I understand having rough days, honestly I do. But cmon.. Don’t think I’ll be back for a...