Spectrum Store — Local services in Bear Creek Township

My experience was wonderful when I set up my service to be moved to my new home. I used the spectrum app on my phone. It was decided I would return my DVR and get a zoomy device. So I went to the Petoskey store to return my DVR and Janice helped me. She was so rude! I set my DVR on counter in the bag I brought it in. She said take it out! I said oh u can't? So I dumped it on counter. She got very overly dramatic! Lol...I though oh boy! Here we go! Then she has me put in my cell number. Tells me I am not a customer!? Lol..so I give her my land number as well to see if she can find that. She calls me by a man's name..lol I said umm NO! And I said please return the DVR and give me the zoomy. I changed my plan last night. And am happy and satisfied with my change. She won't stop! Trying to switch my things around take things off my bill? Saying she trying to save me money? Lol I said I am happy with my new plan and the price is fine! Please just do what I asked. I just had blood work and my sugar is dropping! This shouldn't take over a half hour! There is no one in the store! What on earth!? This woman isn't good with people and shouldn't be dealing with customers. She is vile and awful. I won't be into that store again. Janice is a nightmare! Not happy with my spectrum in...

Cliff notes: Staff member Janice was a miserable and infuriating person to work with. Short story: our experience with her was echoed by other customers who approached us outside to share they've had similar experiences with her before today and, advised to avoid Janice completely. Her attitude was shameful, and she tried duping my 75yo father into buying a new phone, telling him his current phone was "the cheapest on the shelf" (it wasn't), even though we had already determined it was his sim card that was the issue. I was initially outside and came in to help my father after finding out he was being pressured into buying a new phone. Janice changed her story, and promptly gave him a new sim card (which fixed it). Spectrum - you have a major problematic employee, and you've lost two customers (and...

One of the most corrupt monopolies plaguing our great country. The Better Business Bureau seriously needs to investigate the obvious predatory practices at play here. They've recently changed their policies regarding credits to accounts during outages. No longer do they give credit to your account, regardless of how long the outage is. Absolutely bonkers that I pay over $100/mo for one service (internet), and I've had to call 3 times in order to have them "fix" my notifications settings (plot twist - there was nothing wrong with them). Completely greedy company and inept support staff that's often delegated to AI or a bot.

BBB - Please bring these dudes down, as they have far too many easy options to hold them accountable, at...