Domino's Pizza — Restaurant in Beaufort

I used the Domino’s App and ordered a late night delivery for the hotel I was staying in. Everything seemed ok until I saw the Domino’s Pizza Tracker say “Complete” but I hadn’t received my order. I waited about 10 minutes to see if the driver might have just marked it as complete but was on their way up to my room. That wasn’t the case. I tried reporting my concern, and when I did, I was only given two half-assed “choices” as a compensation for not receiving the food I had paid for… both of which were not “full refund”, but absurd discounts for the next time you order. That wasn’t acceptable, so I called the store. The representative said that the driver had several orders and that mine was most likely near the end of his route. Then I got a call from him saying he’d be here in a minute. I went downstairs to meet him, but no delivery driver. I called his mobile phone and asked if he was at the other hotel at the opposite end of the parking lot. He was. When he finally got to me, he said that the other hotel was the only one showing on the GPS app he was using. This hotel is one of the newer ones, but so is the other one he went to instead. Plus the Domino’s store is only 0.8 miles from both hotels. This driver would have had to have been new to the area not to know that. Every reliable GPS mobile app has the location of this hotel. I get the order up to my room and open up the pizza box… and, of course, it’s wrong. I ordered a medium, hand-tossed pizza with extra cheese. I got a medium, thin crust pizza with the normal amount of cheese. The crust was also burnt in several places. The other item I ordered is difficult to screw up since it comes pre-made and frozen. But the irritating level of incompetence in the restaurant industry is staggering, and ridiculous, quite honestly. There’s no such thing as “attention to detail” in their world, and you can forget about order QC. Sometimes I even wonder if half or more of the people who work at these places can even read. The large majority of them most likely don’t even care. You should be able to revise your tip after receiving your order to reflect the level of effort, accuracy, and quality of the product(s) you receive instead of just gifting them however much for them to do their job at the most minimal (or less) effort level possible. There’s at least 2 more Domino’s locations nearby-ish… maybe try one of those instead. Or honestly, don’t get Domino’s period. Papa John’s and Little Caesar’s have much better pizza. And there may be a local pizzeria that has even better pizza. So keep away from this trash unless they’re the only option you have, and pray to the gods that there are decent, mindful employees working that day/night. Chances are, though, that won’t...

Something needs to be done differently at this store. I don't mind waiting a bit, understanding food service myself that staffing can be crazy sometimes. But I've just received my order that was placed at 5:36pm online. So that is over 2 hours of a wait, after already having to call the store a little over the hour mark to ask about the status of my order, which only consisted of 1 medium pizza with 2 toppings and a Coke. And then open it to find out that although the order was made right, it has obviously been sitting out for an extended amount of time at room temp, as if my order was sat aside and forgotten until I called and instead of making sure it was still good was just sent out as is. Which doesn't make sense, cause it still took more than another hour to get to me, so I'm sure it could have been taken better care of or remade fresh within that time. I will have to reheat my pizza to eat it, and probably will start ordering all my pizza from the local Papa John's instead. This has happened several times before, and I've decided not to leave reviews on good faith but it's getting...

Ordered a delivery on valentines so I wasn't surprised when their website estimated 90 minutes for delivery. The online tracker said the pizza was ready about 45 minutes later, and not being delivered. They called around 90 minutes after the order to let me know it would be another hour and a half for the pizza because they are waiting on a separate order for someone else on my street, and offered me a free item for the inconvenience (I asked for a salad). About an hour and a half later, the order was delivered and the driver promised we also had a credit for two pizzas on our account as an apology for the three hour wait. They forgot the salad, the food was cold, and the free pizza credits were not on the account. After calling, they did add the pizzas and salad credits to my account for later use, but they don't seem very on top of keeping true to their word when it comes to sudden order changes that they offered, delivery times or trying to make up for slow service. At least they were easy to deal with on the phone and I have a bunch of credits saved up with them for free...