Burger King — Restaurant in Beaumont

One or two things wrong, is acceptable, the world isn't a perfect place. I generally like Burger King, but this location is a carnival of disappointment. First off, the cashier had to unlock the restroom to let me in. After closing the door behind me, a homeless guy comes in and starts bathing in the sink. I understand you gotta do what you gotta do, but a single occupancy restroom with someone already in there isn't the place for it. Second, I got my daughter a kids meal. They were out of the Pokemon toys, understandable, these things happen. They decided to double down on the disappointment by not including the fries, which I had to go back and ask for. Thirdly, I wanted the $6 Whopper meal, which was still advertised on the menu. After claiming it was no longer available, I conceded with the $4 King Meal Deal. The King Meal consisted of undercooked fries, an overcooked Chicken Jr. sandwich, and a dehydrated, shrunken cheeseburger. I tried to compensate for the fries by using the ketchup from the pump, which produced a translucent brown sludge instead. Fourthly, the drink machine (the touchscreen kind which offers a multitude of concoctions) would dispense several ounces of whatever the last selection was before producing your current choice. I've only been to this location a handful of times, but the quality and disappointment...

I went to Burger King located in Beaumont 01/05/2019 , as I approached the drive through window the bk worker asked for my ID as I attempted to use my husband ATM card, I gave her my ID and she stated that the first name doesn’t match therefore I could not use the card. I explained the last names matched and if she provided me with a pad I could use the PIN number and solve the issue... she said that she didn’t have one and I would have to use a different card...I use my husband card all the time in Beaumont (pizza ‘hut, Mc Donald’s, jack) and if I’m carded , once they see the matching last names they ok the transaction..... when I arrived there were no customers ... I would have spent 30 for my family but I was forced to go across the street to jack and give them the money.... I will call cooperate on Monday and report my experience.....bad...

My family n I was there yesterday. When we walked in first thing we see was a lil dog.it was Not even a service dog. than we c the dog get on the chair n put its face on the table.Seriously!! I don't hate dogs but y in a fast food place. Employees n manager saw the dog but didn't say anything to the customer. 2nd- I found a paper clip in my daughter kids meal. Lucky I ✔ her bag.I seen customers while waiting for my order wait long n being ignored waiting to order.it will b nice if they say I will b right with you.two customers were not happy waiting n forgot some of their orders.the playground nice but it is too hot in there. Fish sandwich bread was dry were its breaking apart. Management need to step up n correct herself on better handling customer service. Been here b 4 but this was the worse I ever seen in...