Taco Bell — Restaurant in Beaverton

What a travesty. While it IS, after all, a Taco Bell, there is no good reason why it should be so bad at making and serving such subpar food. I have ordered the Beefy 5-layer Burrito several times, and each time it is neither beefy, nor does it contain 5 layers of anything, unless you count the multiple layers of disappointment wrapped in greasy stratifications of frustration; the sour cream and cheese invariably end up piled up in one end of this nitrate tube, and it's about the size of an empty toilet paper roll. In order to avoid the inevitable sadness associated with anything wrapped, I usually got the taco party pack to feed two people and, more often than not, the tacos were actually really good. They weren't sloppily assembled, and they were very carefully packaged in their signature cardboard carrying case, and even individually wrapped properly to distinguish the regular tacos from the supreme tacos using the printed labelling of the stock Taco Bell taco wrappers, AND we got the correct flavor of sauce packets that we requested upon ordering. You may have noticed my usage of past-tense terms in describing the taco quality. This is not a grammatical error; the last two times I visited this location, I ordered my usual taco party pack (1/2 regular, 1/2 supreme), and all but 2 or 3 tacos were completely destroyed. The reason for this is that the taco artists decided that, rather than bag my non-beefy 3-layer burrito and chintzy chalupa separately, they would cram the additional items in with the tacos. It doesn't take a PhD in algebraic topology with a dual masters in engineering and surface chemistry to see that there is not enough room in the dedicated taco caddy to accommodate additional items. The result was a box of individually wrapped, shredded mini taco salads that were basically impossible to eat in a civilized manner without a bowl and spoon. Several of the tacos had also been befuddlingly double-shelled but, unfortunately, even this additional layer of protection was not enough to save my tacos from who I can only assume was Edward Scissorhands working the assembly line. There was also no rhyme or reason to the wrapping, so there was no way to distinguish a regular taco from its supreme counterpart. The first time this happened, I decided to leave some feedback at the Taco Bell website, request a follow-up, and just chalk it up as a loss. A few weeks later, I headed back for the border after deciding that Thursday Night Football would be even better with a quick and easy taco take-out. This time, my less-than-stellar sides were separately bagged and I assumed all was good with the tacos. Alas, all was not good with said tacos. Once again, all but 2 of them were completely destroyed. I called the location, and was informed that they would be more than happy to refund my purchase, if I could just drive back there and present my receipt in person. Most reputable establishments will usually take the customer's word for such a request, but not Taco Bell. I thanked the employee for their time, and went back to the Taco Bell website to leave more feedback, and to request another follow-up, because there is no way I am going to drive back to Taco Bell after returning home from a long day of curing cancer, saving burning babies, and helping old ladies cross the street (not really, I'm just a student). It has been several weeks now, and I still have not heard back from Taco Bell regarding the incidents. I avoided leaving this negative review for quite some time because I wanted to give Taco Bell a chance to make this right before I grilled them online, but I figured it has been long enough and I need to exercise my writing chops. Before you decide to visit this location, I would check Google Maps for ANY OTHER Taco Bell in your area. Or just dump some crushed tortilla chips in a bowl and add seasoned beef with instant oatmeal, shredded cheese, and some sour...

I went to this location today for lunch. I ordered nachos and a shredded chicken burrito and a drink. the woman on the speaker asked me what kind of meat I wanted on my nachos. I let her know, beef. when I got to the window the guy there tried to verify what I was getting. so I told him. he says, so you got an order of chips and cheese and a shredded chicken burrito? I told him no, then repeated myself. he then says oh so cheese and chips with a soda? I told him nope. he I let him know again I ordered nachos with beef and a shredded chicken burrito with a soda, he replies again so then chips and cheese and a shredded chicken burrito. I told him that is not right. I got a nacho with beef then added a drink and shredded chicken burrito. he then repeated it back wrong once more. I told him no. that is not what I said and not what I ordered. he wanted me to repeat it again. I asked for him to get a pen and paper since he cannot remember or let me talk to another person.

after some time we finally figured out that what I wanted was called a nacho supreme + shredded chicken and a drink. he hands me my food but does not ask for my card to pay with. he said, oh don't worry about it I paid for it for you cuz of the issues. I told him that was nice but I would like my receipt so I can take the survey. he refused to give me one saying that since he waived it there was no receipt. I then told him to charge me for what I ordered and tried to give him my card. he said no there is nothing to charge you for now. I tried to order more food then so he could charge my card and he said I would need to go get back in to the drive through line if I wanted to order more since there are other people trying to order food.

I then went inside to complain about the issue. there were two people already there waiting. no one at the counter. I checked with the others to verify that they had not already ordered. they both told me that they have not and in fact no one has even acknowledged that they were there. after about 8 min the girl who came in after me shouted back asking if we were going to be helped. finally someone came out.

also found out the guy who "helped" me was the...

I consider Taco Bell a top ten fast food brand. And while this is not the space to reflect on the brand that is Taco Bell or even the space to reflect on this location from its inception to its current state, I can speak briefly about my last visit. This location, I am sad to say lacks a certain panache that the more modern Taco Bell concepts have. On one hand the nearly 90s retro look gives a certain vibe but the more lived in aspects of the fiberglass benches and the worn tile are just not for me. Some argue that the more modern Taco Bell interiors feel cold and distant and honestly I understand where they're coming from but I feel like a future forward looking company like Taco Bell is riding the crescent of the current fast food landscape sparked by its immediate burger competitors as well as the more "refined" fast casual outfits that cropped up over the past decade. As I've said in recent Google Maps reviews, I cannot review a chain joint on the virtue of its food really. You kinda know what you're getting at any Taco Bell across the country. However, let me get back to my last visit: I already have made note that the interior was not my cuppa tea. The customer service was acceptable insofar as they took my order and provided me with my meal. At the time I walked in some car lot folks had apparently sent over one dude to make a rather large order and they were busy preparing that guy's order. There was minor acknowledgement of my presence or the customer behind me when he walked in. I was given a cursory salutations and then promptly ignored for maybe five to ten minutes until finally someone came to take the order. In most circumstances I might have left but I was in good spirits and decides to stay my visit. So I'm knocking points off my last visit for the outdated interior and the below average greeting and lack of timely order placement.It is a Taco Bell and I got what I came for but...