Pastini — Restaurant in Beaverton

I had never had to leave a google review until now, because the level of service we received from this establishment was so childish and obnoxiously bad. Had previously had superior excellent service from another more experienced friendly waitress at this restaurant (our first time coming from out of state). We tipped that waitress very well and left her a thank you note. My wife and I, whom got married this morning, at the courthouse (as we await to have our larger ceremony done back in my wife's home state with family), we decided to spend the evening dinner at this local Beaverton Pastini's establishment. There was a couple waiting in front of us as we walked into the restaurant, they waited for the hostess for a bit, got seated by a blonde hostess, then came towards us and seated us in a timely manner. The restaurant was semi busy but it also appears they may have staffing issues. As we got seated and the hostess gave us our menus and silverware, we began perusing the menu. A few minutes after we got seated our waitress with drinks in hand greeted us and said she would be with us shortly. No problem, we understand, but then several minutes later we noticed she started serving other people, and gave them service. The couple who got seated just before us already started getting their appetizers, she started checking on several others, we had already decided what we were going to order 10 minutes ago, as we had put our menus down. Five minutes later the blonde hostess sees us still with menus and no drinks, she makes her way towards the waitress, busy with other people's orders, and mentions to her "he's looking at his watch", she smirks and says "yeah" and with inaudible words and laughter (I am a Iraqi Freedom combat veteran - Corpsman and currently an RN, so I can sense my surroundings and hear attuned well). I was appalled but kept my composer, explaining to my new wife, what just occured. Service to others from this waitress continued, she then approached us with no apology for our 16 minute wait, then quickly takes our order. Service from her to others continues (we were patient as she did her job, but at one point goes up front with a online carryout order to the hostess and they smile and share words with each other and laughter. She goes to clean a table up front, then proceeds to glare at us, as if we were in the error. On our special day, we didn't expect this at all. She proceeds to talk loudly in the back in laughter. The blonde hostess/waitress smirks everytime she passes us (we almost wanted to walk out). I discuss with my wife about this behavior and she notices. After a few minutes our drinks come, and she couldn't remember the specifics of our drinks, that's okay. Then a few more minutes our dinner comes and it's okay. We keep our composure and try not to complain about the level of service and their childish attitudes. She serves the couple before us, deserts. Checked on us about our meals quickly. We finished our meals, we drank our water, mine was sitting empty and the waitress did attempt to try and refill as a sign of indignation. The what appears to be a supervisor, support staff or manager passes by and offers us water, we mention that it's our marriage ceremony celebration dinner to give a hint to what we had initially expected in service as what we had received a few weeks ago. She congratulated us sincerely and offered us a to go box or deserts, we declined as we had a wedding cake at home. It was then mentioned to our waitress of our special occasion, the waitress and hostess audibly laugh in the background and chatter like bullying schoolgirls, with contempt. Being a USN combat vet, I wanted to walk back there and confront them but my wife helped me keep my composure. Later we get our bill, the waitress condescendingly congratulates us and continues to be insincere. We paid the bill, tipped her accordingly to the level, attitude and type of service we received (Zero), left a 1 star feedback and agreed to never return to this establishment and should of went to Olive...

They have delicious carbonara and you can choose your noodle shape! Generous portions, but not so much that you're overfull. People check in to see if you need anything without interrupting your conversation every two minutes. Bonus kids stuff! They have a drawing with crayons and kid's drinks come with a lid and a straw. No spills. Really delightful experience, all the way around!

Update 2/11/23: My experiences at Pastini over the years have been truly exceptional. I really love their food and they hire the nicest people. However, in the Navy, we used to say, one oh s* wipes out a thousand attaboys. After last night, I am done with Pastini.

I ordered about $50 worth of food and unless I'm angry, I tip between 20 - 30%. I get their food a few times a month. After ordering, my 6-year-old niece fell out of the back of my SUV and hurt herself. Not badly enough to go to the hospital, but she was in a great deal of pain and couldn't stop crying. I told her I needed to go in to get the food and she had a complete meltdown, screaming at the top of her lungs. She was scared, hurting, and thought some doctor was going to have to cut her leg off to put the bones back together. I called into the restaurant and explained that I had an injured child in the vehicle and I was sitting 10 ft from the front door outside and they actually enforced their no curbside pickup rule even with this unusual set of circumstances. Wow. Thanks.

I understand that there are rules in the world, but I do expect people to be flexible when there are extenuating circumstances. This was clearly not an abuse of the system.

I had c diff for weeks last winter (explosive diarrhea) and every time I was having a restroom emergency, I'd go into a business that had a No Public Restroom sign, and every single person let me use the restroom. All of them.

I needed help last night. I needed someone to exercise good judgment and meet me in the middle, instead of enforcing a rule just because it's a rule. There is no safety issue here where I'm putting someone else's life at risk by asking them to walk a bag of food out. The woman on the phone could clearly hear my niece crying in the background. I was furious, frustrated, hungry, and gobsmacked that she wasn't going to work with me. Epic disappointment. We went to bed without eating last night.

Many years ago, I worked in a bookstore and a little old lady called wanting to order a book and have it shipped to her. This was years before online ordering was a thing. I told her we couldn't do that, but she really wanted this book and wasn't able to come to the store herself to buy it. I asked for her address, bought the book, drove it to her nursing home, and sat with her all evening chatting about her life together with her husband. She wrote me a check for the book, which I never cashed. I've never forgotten her.

Every interaction with a customer is an opportunity to shine and excellent customer support is part of running a successful business. After I calmed down, I tried to think of an explanation. Maybe she was young, fairly new on the job, not a manager, or Pastini could be very strict with their employees on these sorts of things. Maybe there would have been consequences for her for walking the food out, I don't know.

My goal with this post is to draw some attention to the issue so some internal changes can be made for situations like these. I do hope that Pastini supports and empowers their employees, so they're able to better deal with all manner of...

Being that I am an Uber driver, I completely understand that when business are busy, emotions can be high. What I experienced was completely distasteful and arrogant! From the beginning I did enter in the wrong side of the building. Not knowing that there is an entire way just for Uber and Postmates drivers. Mind you it was raining out side so I asked if I could just continue to walk to the pickup section instead ,of walking back I had to walk in the rain outside In the rain.

I can understand how this issue sounds minor but when the manger of the restaurant arrogantly states, that I’d need to go back out side to the other entrance. I did as she asked. As I’m waiting behind another Uber driver the manger she help him and then completely ignores me. Once, I get her attention I tell her the name of the order. She ends up telling another server to check up on my order. This server takes on looking for my order. The manger come back 1 min later rudely, asked me for the name again and stats that it’s to busy for her to remember that name.

Making it seem as if it’s my fault. I decided to try and ask her where is the superior attitude coming from? She decides to stand 6 inches away from my face , “in a condescending manor,” telling me that I need to be more understanding of her time.

Mind you she was cutting me off, making me feel extremely uncomfortable! As if, I did not belong in this place of business! I am a Uber driver that’s how I make part of my income for medical school. To be treated as if I were insubordinate coworker of hers is completely unacceptable.

I was mortified. I felt humiliated because, of how she was speaking me. She cornered me and spoke down to me . Due, to questioning her statement. I am decided, I will be calling uber regarding this restaurant. It doesn’t matter how busy your place of business is, I should not have been treated this way and completely disrespected. She should be ashamed of herself. Treating customers in this manner.

Especially, being in a management position and representing the owner and the Restaurant. If she cannot handle and high volume Restaurant, she should consider a different type...