Kigaru Sushi — Restaurant in Beaverton

I almost never write reviews like this so I hope this is taken seriously.

We placed an online takeout order and came to pick it up shortly -after- the estimated time it’d be ready.

After standing at the front for a few minutes with no one acknowledging us, we finally check in with a server who lets us know our order will be “ready soon.” We didn’t mind waiting, there were only a few customers inside, but we get that kitchens can be busy.

About 10 minutes go by with no word. Finally, a different server comes out to tell us the kitchen “just saw our order,” so we’ll have to wait longer. Again we weren’t upset, just wished we had known when to come. The server offered me something to drink while we waited another 20 minutes. It’s important to note she phrased it to seem like the drink was to make up for the long wait, so I took her up on the offer. At no point did she or anyone else bring me a check or ask for payment for that drink, even after bringing us our to-go order. So, we presumed it was complementary and left (many restaurants, including ones I’ve worked at, do this sort of thing when customers are waiting).

A few hours later, I get a call from a random number at 11:30pm on a weeknight. I should’ve followed my instinct not to answer. To my surprise, it’s the server from earlier, calling at this hour to tell me she’s going over her open tickets and “forgot” to charge me for the drink she gave me. A $5 drink. I know first-hand how common and easy it is to just ask your manager to void a single item in a POS, and move on with your life. The manager even got on the phone himself to tell me “we don’t do complementary here.” Okay, I would have paid for it if anyone had asked me in person. But calling someone on their personal phone number late at night to hound them for their credit card number hours after the fact, instead of owning up to your multiple mistakes and making it right by your customers, is insane, unprofessional, and reflects poorly on you as a business.

We will not be ordering from here again and have encouraged all our friends in the Beaverton area to avoid this parade of clowns as well.

Also, the food was mid at best. Not...

The worst experience I’ve ever had. They only had QR menus but no service in the restaurant to actually look at the menu and it took 30 minutes to get them to bring us a menu and even longer before they brought us water. We ordered an appetizer and they had a robot server deliver it to our table but it didn’t have any small plates so we could share the appetizer. I got up and had to find a real person to ask for plates and when I asked they still took forever to bring us the plates and instead decided to bus another table first even though I just asked her for plates. I had to get up and ask her a second time after waiting 10 more minutes. They brought the food again with the robot but no one knew what sushi roll was theirs because there wasn’t a real person to tell us what was what. There were only two dishes for soy sauce instead of one for each person. The food itself was fine but not particularly good. Very subpar for sushi when there are so many other good sushi places for the same price. When we finally got our check we waited for them to come back and they never did so we had to get up and flag another person down. Worst experience...

Calling to get a refund tomorrow because no manager could speak to me tonight. Or at least that’s what the servers said. For how expensive this place is you’d expect them to have higher quality packaging. I’ve never gotten sushi in a styrofoam box obviously trying to cut costs and not just with the packaging. Lots of pieces of fish were really fishy. I have been a waitress for years and putting stuff in the bag correctly is a big deal when it could spill everywhere or when they don’t want to pay for nicer packages. I live super close to this place and when I opened my box it was insane how messed up EVERYTHING was it was all over the place. The rice is unpeoportunate and different for every piece. Online order said to be there 8:33 got there at 8:15. Like I said I live very close and our pot stickers were literally freezing when we opened the box. Was probably made before I even ordered and just sent it home with us. They put miso and a tiny box under a huge box so the whole bag was tipping over when they even handed it to us. Extremely...