Dairy Queen Grill & Chill — Restaurant in Bend

To clairify, the staff did absolutely amazing. The shift manager, the cooks, everyone was great. The food was the freshest I have ever had from a DQ.

The problem is caused by the owner, I know this for a fact as I also own my own business and everything I saw this crew dealing with came back to an owner who is cheap and incapable. They need too increase this crews labor hours so they can have atleast one more person on shift on Sundays during lunch rush, I get that its not a major lunch rush but it was absolutely crazy watching what these three people had to deal with while my family and I were there. Just having a third person to work front counter would have freed up the shift manager to bounce between make tables, registers, drive through and sorting out the list of faults with the equipment he was battling. If they won't increase the labor hours then the franchise owner or district manager needs to put on some gloves and get to work themselves. It is absolutely absurd what this crew was dealing with, it is absolutely 100% abusive what they are being put through.

They were horrendously understaffed, had three people during a lunch rush coupled with several pieces of dysfunctional equipment.

The soda machine was down, the staff told us it had been down for several days, they even got us soda from the drive through machine, asked us how much ice we wanted and they got it right. I even checked and it was plugged in, had power, pumps worked, even dispensed water. The machine itself was just dysfunctional and its a shame its taken the ownership this long to have it addressed.

The point of sale system was extreamley slow and glitchy which isn't caused by the machine itself its caused by the internet connection. Almost seemed as if this store is operating on T-Mobile or version wireless internet. The shift manager pleaded with it several times, was clearly dealing with this for some time. You don't start talking, pleading and begging to store equipment until its put you through the ringer for a few solid hours straight, its human nature, we've all been there.

The store was impeccably clean, the staff was highly active on cleaning this store. They even ended up rather busy on a sunday yet they brought our food to us, they cleaned tables, chairs and the floor very actively.

The shift manager was clearly very stressed, at one point he became a bit irritable towards his staff but very quickly got his emotions under control and then continued working finishing tasks and helping his crew the best he could.

All in all it was very impressive to see how well this crew was working in such a dysfunctional store, the sheer amount of extra work caused by so many dysfunctional pieces of equipment and the fact they were able to handle it with a healthy stride is way beyond commendable. They were not just dealt a hand of garbage, they are absolutely being taken advantage if by the owners of this location and the owners need to step up and be proactive with this location because they do not realize how sturdy and resiliant the crew is and all the ownership is doing is driving them to hate...

Stopped at this location for a snack, the cheese curds & pretzels were good. But the restaurant service was lacking. There was no one in the restaurant when we arrived, they did have a drive thru line however we stood at the counter for 10 plus minutes before one of the back of house food prep workers got someone to come out to take our order. A gentleman came out from the back as if we disturbed him from a break or something. We ordered and took a seat. While we sat at a table waiting for our food another gentleman entered the restaurant and he too waited at the counter for over 10 minutes before he was addressed. This happened to 2 other people while we waited for our food. Now our food was done and on the counter for who knows how long, before I got up to check if it was ready. The food wasnt brought to us, no number was called, just sat on the counter expected to know. There was a large spill to the right of the counter that stretched from the counter to the freezers. And instead of cleaning it - a sign was sat there, staff and customers walked through it and paid it no mind. This was quite a bit of water on the ground. It wasnt until an older employee came out from the back on his way home that he saw the puddle and got a mop and cleaned the area and properly placed the sign with minimal water and not a huge puddle on the floor. This employee deserves some recognition because he was the only one in the store that seemed to care at all about the customers or safety. Would not recommend...

This has to be the most poorly managed DQ in all of existence. I have had the unlucky experience of craving a Blizzard and walking out of the restaurant without one on multiple occasions due the absolute mismanagement.

I attempted to order at the drive through and was told just a minute. No problem waiting, but after 20 minutes I started to wonder what was up. They finally came on over the speaker and said, "if you are wanting a blizzard it's going to be another 30-minute wait". I would hardly call that fast food.

Again at the drive through. Attendant opens with "welcome Taco Bell".... no comment on that one.

Attempted to order in the lobby. There were only a few guests waiting to order but were being completely ignored in favor of doordash orders. I counted 5 dashers come and go over 10 minutes before the staff even acknowledged the folks waiting in line. The kicker was their sales terminal broke right before I could order so the manager loudly announced, "if you haven't ordered yet you should go home since we can't serve you."

Word to the wise is don't put yourself through the frustration of dealing with this DQ. It's a real shame because I love blizzards and would be more than happy to patronize this location if it wasn't a...