If I could give more than five stars, I would. I travel for work, and I eat a lot of pho. What I put into my mouth today -it was so amazing I couldn’t help but tell the staff how impressed I was with the quality of their food. Being a marketer I don’t hesitate to speak my mind positive or negative but there is always a way to do so with kindness and tact. When something is good I will let it be known and when something is bad we definitely take the time to write up a review, and in reading some of the negative comments that have been posted recently regarding this restaurant I can only say number one you won’t find pineapple in Pho. Number two - if you have a shell fish or seafood allergy, you should not be eating Vietnamese or Thai food as fish sauce (not to be confused w shellfish) is almost always an ingredient in almost every dish and quite frankly you are the problem not the restaurant - do your homework. Some of the other negative reviews, in summary, translate to that individual being an impatient person. When you go to a Vietnamese Thai or Chinese restaurant, or any other ethnicity for that matter there’s almost always an accent of that individual’s native culture, or speech pattern in any particular staff member. Be patient, slow down and above all make an effort to listen, you will find that everyone here is quite attentive and willing to please. This is their livelihood for certainty and they surely will strive to give you their best, whether service or food. Spend local, shop local, and this location is family owned and operated and I fully support that. Every single time I return to Bend I will be a patron. You had me at my first sip. *try and guess the amazing and stand out ingredient within the house made hot chili oil, then tell the staff what you think it is. Happy mouth, happy tummy, great dining, enjoy! You’re welcome, yes… YOU - the reader of this review. And P.S. to the owners, do not be afraid to tactfully respond to your reviews. You got this (wink) you have amazing phood;)