Port of Subs — Restaurant in Bend

I just had a pretty bad experience. This place, especially since it’s so close to my house, was my go-to. Always good, friendly staff, sandwiches made well, etc.

I’ve stopped going because it seems like in the last year, or maybe a little more, it has just gone down hill. I suspect it’s under new ownership, but I don’t know that for sure.

Anyway, I thought I’d give them another shot today. It’s been a while since I’ve been there. Needless to say, referencing my rating, I was disappointed. If I can sum up the experience in one word, it’s sloppy.

I ordered a hot sandwich, and when it came out of the oven the meat appeared to have bled, or made wet the sandwich and the paper around it. As I watched the team struggle to unstick the paper from the sandwich, the paper tore. At that time I said, “is the sandwich soggy, it looks soggy”. Response was no, it just sticks to the paper sometimes. Even with the big hole in the paper, they proceeded to try and wrap up my (now that I’m home) soggy sandwich in that somewhat nasty torn paper and bag it. When the paper ripped in half, instead of just putting the sandwich on a new paper, they put the whole sloppy mess on the new paper, wrapped the whole thing up, and sent me home. The person who helped me even said, “How’s that for enginuoty”. . My response, “average”. lol

Anyway, this is not the Port of Subs that once was. It’s the fact that either the staff didn’t care enough, didn’t know enough, isn’t managed properly (likely the case), or simply has no pride that when I got home, I put my sandwich on my own bread and ate it that way. It was a total mess. My second sandwich was a similar mess. But not hot or soggy. But, it was made with the same careless attitude, and just thrown together.

Also, they were not busy when I went in. Maybe 6 customers total. So in my view, no excuse for this. Take some pride in your work. Make a sandwich the way you’d want it yourself or don’t...

Overall I really like Port of Subs. The staff is usually really friendly and the sandwiches are really good. For less than $10 you get a super packed sandwich which for me, lasts for two meals.

My only complaints are when I order online, my order is consistently wrong and/or not ready. I order online to avoid the long lines and reduce my exposure in the restaurant, but time and time again they make it wrong or they haven't even made it despite me always giving them an hour before I pick it up. I know places are short staffed and the lunch hour is busy, but please be more mindful. I order the vegetarian which comes with avocado and I always say no avocado on my order and more often than not they slather on the avocado making it impossible to wipe off because it's saturated the bread and ruins the mustard/mayo combo. Then there's random vegetables added that I didn't want. Usually I can just pick those off but I really shouldn't have to when the exact order is printed on the ticket for them to reference.

If you have time to wait in line for your sandwich to insure it is made correctly, do so. They are absolutely delicious. If you order online,...

We previously ate here a bunch a few years ago, and it was amazing. Last week we decided to grab lunch and we were so very disappointed. The bread used to be so big, buttery and delicious. Now it was flat, sour, and left a gross aftertaste in our mouths. There was hardly any meat or cheese on our sandwiches, and the mustard/mayo mix was way off and not yummy like we remembered. The people behind the counter were working (except one very slow young guy who was so slow it was comical) hard and had great customer service. However, nobody was wearing hair nets, and one guy was sweating profusely. I would recommend that the owners require all employees to wear baseball caps to keep long and wild hair under control and to catch dripping sweat. The only one who had their hair pulled up was the only girl working. The rest of the guys had long, unattended hair, and God only knows how much of that hair ends up in our food. We won't be back. It was much better when...