When they first opened it was really good. Everything was ready on time and the order was accurate. We have been ordering here every Friday for the last couple months. Unfortunately, it's gone downhill in a hurry. Two of the last 3 orders have been wrong. On this last order (this evening), we ordered 1 pizza with garlic Parmesan sauce. When we got it, the sauce was Alfredo. What's further frustrating is that I ordered the pizza 2.5 hours before my scheduled pickup, so it isn't like they didn't have time to read the order request properly.
I'm going to give them another 1-2 shots. If it stays like it is now, I'll go back to running into Aurora for pizza.
UPDATE 6/14/17: Placed the same exact order over the phone. It was $19.03 when the carryout special was $7.99 for a 3 topping large. When I asked about it, the employee working the counter (Tyler) claimed that it was because I ordered a different sauce. When I explained to him that I could order the same exact thing online for $7.99, he politely changed the price. However, they made the same mistake again and instead of Garlic Parmesan sauce, the pizza had Alfredo sauce. When I took the pizza back, the guy working the counter had to actually ask another employee what the sauce on the pizza looked like. He clearly had no idea. He offered to make me another one or give me a store credit, however, after telling him I already had a store credit for the previous order that was messed up that they did not honor I would take the refund.
It comes down to training. That's on Domino's. They have people there that cannot tell the difference between sauces. The kids working, however, did try to do their best to accommodate me and this is not their fault they were not...
   Read moreI had ordered pizza for delivery (poor decision on my part) after the last 2 orders had been incorrect and missing items. This time I ordered two different pizzas. The stickers on the box said the correct thing, however I was given two of the same pizzas. Two meat pizzas when I ordered a meat and veggie. This is the 3rd order in a row that has been delivered incorrect. After a very long day of work, I was very disappointed in the lack of care this dominos continues to show.
My last order was delivered to the wrong house and when I called the store they argued with me, called me a liar multiple times and said it was delivered to the correct address. The delivery person was very rude and said she would come back to my house and knock to show me that she delivered it to my home. When I asked to speak to a manager, they sent her out again. The food was delivered 4 houses away and was sitting cold on their porch. 2 items from that order were missing. She went back to the store and when she came back, she only had one of the missing items and basically said âoh wellâ when I asked where the other item was. No refund, no apology for being yelled at and called a liar, and cold pizza that didnât have the right toppings. Ridiculous. QuikTrip in Bennett has cheaper, better pizza and they donât get the...
   Read moreDon't order from here if you're from Bennett! I placed an order and I very much gave a detailed address of where I live and where the food would need to be delivered, in fact I gave the address almost four times to the person I spoke to on the phone.. she assured me that she could deliver to our address because it had Bennett in the address and it would be no issue. An hour later I received a call saying that they could not deliver to my address because it was a street further than where they currently deliver even though I gave a detailed description and address almost four times to the person I spoke to upon ordering. I get there is a range but we are mere miles from the location this was honestly just very frustrating. Also To note the J&J liquor store that is across the street from this dominos has always delivered to us. (I HIGHLY recommend them unlike this dominos) So just be VERY THOROUGH with who you speak with because apparently they cannot decide where they deliver to until the food is made and ready to go. Very disappointed.. literally...
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