Bizzy B's Bakery — Restaurant in Bentonville

I was sadly disappointed in the low level of customer service I received from Bizzy B's. I was told after I submitted my order online and never receiving a call back that they were not going to call me back because they already had to many orders. I never would have found that out if I didn't call them back. The crazy part of it all is that I had talked to one of their bakers the same day I placed the order and she told me that they had a few slots still available and if I submitted them I would be ok. When I made the call to them about my order I ended up talking to a totally different employee about my conversation from the day before and instead of her taking the time to understand the mishap on THEIR part she spent 15 minutes schooling me on how they operate and what they could or could no to do as if I have worked there and should no better. When I finally got her to understand that this was not my fault, she finally called the owner to see if it would be ok for her to process my order and she said yes. By that time I was in some deep prayer because I didn't not want my flesh to rise up and say something to crazy so I asked the Lord to keep me calm enough so I could put the order in at this time though I was so frustrated that I no longer wanted them to do my cake. Well I went ahead and started to give her details of the order and I could tell she could really care less that I had a great cake because soon after she told me that they were closed and she was ready to go home and to email my picture over and she would call me the in the morning. I didn't get a call in the morning, I got a call in the afternoon that I had missed but no one ever left a message. I could go on about my experience but I will stop there, just know I didn't follow up on my order and will not be looking to purchase a cake from them unless their employees can get on one accord and make their customers feel loved (or at least liked) and valued.

My rating is reflective of the lack of customer service and not the quality of...

Cake looked pretty, but it was not what we asked for. We were going for a simple cake, requested for it to be light pink, a few flowers, using light pink, creams and whites and light green. I even sent in a picture of the colors we were going for. What we received was a pretty cake, but it was colored gold, with 14 pink flowers across the entire cake and gold leaves on each one... 14 flowers on a GOLD cake!! Gold is not light pink and 14 flowers with gold leaves is not simple.

Once we cut into the cake it was uneven throughout with some of the cake being shorter with more icing and then other sections the cake was taller with less icing. Almost like the cake was a mess up but they covered up the difference with icing? Half the sheet cake was thick icing with only little amount of cake.

Side note-the weekend prior we had been to a party where busy b's made the cake and it looked like a second grader had decorated it. I was nervous for ours but it was too late to change bakerys.

I called to kindly provide feedback that while the cake was pretty, it was not what we requested, the manager on duty even agreed with me and said she would have the owner call to discuss by 3 pm. Never received a phone call. All in all, I wouldn't recommend going here, we won't...

I need more stars for this place. It is incredible. They made Mohnstrudel for us, and my father in law said it was the best he ever had, and he was married to an Austrian. She also made an apple walnut strudel for us, and it is the most incredible thing I have ever placed in my mouth. I don't know where to begin. The crust was flakey and not doughy tasting. The filling was something from heaven. It was a mixture of finely chopped apples and nuts and spices. It was almost its own food group. Not soupy. Moist and delightful. The icing was separated, and it was almost like a custard or a milk icing. Not too sweet. Not too runny..you could almost eat that by itself. I have never had a dessert soo amazing before. It says the holidays perfectly. It says family and love. It makes you think of your omah or nonna making the strudel with so much love. 1000 out of 1000. And of course, we had to get additional treats while we were there. Their cheesecake anything is the bomb. Cookies are crisp on the edge and chewy in the middle. Don't forget they have breakfast...