Dunkin' — Restaurant in Berwyn Heights

I made a Mobil order and when I drove over to the location it wasn’t busy, but nothing was ready. My coffee that I paid $9 for, to add 2 extra shots of espresso was literally half full. I could tell the second he handed it to me. The cup was extremely light and it was all foam. The ice was clearly in the middle of the cup. So I waited for the foam to settle while they’re making my food, and then I proceeded to show the guy at the window that my coffee wasn’t right. He told me that was normal, I told him it wasn’t as I order cappuccinos from Dunkin all the time. He basically laughed at me and told me the only thing that he could do is add milk or ice. Obviously, if I paid extra money to have very strong coffee, adding nearly a cup and a half of milk or ice does not solve that. I also ordered a wake up wrap that had a sprinkle of bacon in it, and not even one full piece. As a whole, this was a terrible experience. It was my first time visiting this Dunkin, I know it’s a new location so I thought it would be running smoothly. But I definitely will never be returning and I wish I would’ve gotten the guy‘s name who told me this was a normal $9 cup of coffee. Truly unacceptable

PS this is really how much was in the cup when the foam settled I literally...

I usually place my orders through the app and pick up at the drive-thru. The staff here is truly amazing… friendly, professional, and always providing top-notch customer service. My coffee is consistently excellent, whether hot or iced, and that keeps me coming back.

The only reason I didn’t give 5 stars is because the food can sometimes feel a little inconsistent. For example, on multiple occasions, the hash brown wrap could’ve used more aioli, and the bagel needed more cream cheese. For the price, I’d love for the food to feel as satisfying as the service. I know portion control may be done to reduce waste, but compared to other locations, it doesn’t always meet the same expectations.

Overall, though, I really enjoy this location, it’s new and they may still be going through trial and error, I’ll keep coming back simply because the people who work here make every...

I placed an order in the app to pick up on my way to work. I live 20 mins away from my job. When I went through the drive thru (there was no one in front of me) I told them I had an online order, I pulled up to the window, the lady asked me if I order through the speaker, I said no. I order through the app. She was really rude and said "next time order through the speaker" and walked away. Not only was my (very simple, munchkins and iced tea) order not ready in the 20+ mins since I placed it, but the lady was really rude. This is closer to my job, but I can see why it has 2 stars and I'll travel farther next time to avoid this place. and they got my order wrong! Considering there's a dunkin down the street, just...