KFC — Restaurant in Bethel Park

I had been getting a two for one chicken sandwich deal every few weeks for several months now via the KFC feedback site on the receipt. Things were going well with this regimen until a few weeks ago when I thought it odd that I was not permitted the deal when purchasing a sandwich meal as my "buy one" so I purchased just the sandwich instead and was then permitted to use the coupon receipt for the free sandwich (Simple math says I would have spent more money had I been permitted to include the meal as the "buy one.")

Fast forward another two weeks and I purchase a chicken sandwich and a large fry in the drive thru. I present the coupon receipt and get the free second sandwich and the total is still over $10. Extremely surprised, I ask for the breakdown and am told that the large fry is $4.79…unfathomable. I was also shorted $1 change but didn't realize it until I was down the road a few blocks and I wasn't provided a receipt this time either. The old adage that nothing is free holds true at this KFC.

This is truly outrageous and I don't see this KFC lasting once the Popeye's Chicken is built approximately one football field away. Even better is the Chik Fil A a little bit further away, but better quality, attitude and customer appreciation. I'm another former customer that will not be returning to KFC. We work too hard for our dollars to tolerate...

I don’t ever give negative reviews...but this place is a train wreck. The couple of times I’ve come here, there is an issue with my order where I’m given somebody else’s order, or there’s sauce spilled all over everything in my bag, or the employees are just straight up rude. I just attempted for the final time and I’m just not going back again. The employee that waited on me in the drive thru was extremely short with me, rude as ever, and just had an attitude where it’s obvious that I was wasting her time. The employees were arguing with each other at the window, she took my bag of food back from me to prove a point to her coworker and “win” the argument, and I was amazed. It’s absolutely insane. I get it. Customer service jobs suck, I have one. But if you can’t put a smile on and treat people with respect, find a new job. You get paid...

This is the worst kfc to order from via the mobile I app because they always Mess up. Ordered on 11/21/23 via the mobile app giving them another try since my family is large we always have a large order. I ordered 4 famous bowls 4 wraps 8 piece meal and a pot pie. They missed three chicken bowls and the pot pie. Told them they missed the famous bowl and totally didn’t account for the pot pie because the employee basically called me a lier about not having the famous bowl even though I unpacked my entire order in front of them. The sticker on the mobile order listed every item and clearly the employees didn’t read and confirm they packed everything I want a refund for my pot pie as you can clearly see...