Chipotle Mexican Grill — Restaurant in Beverly

It is with great regret and a profound sense of disillusionment that I recount my harrowing experience at the Chipotle establishment, which can only be described as a descent into the abyss of culinary ineptitude. As a loyal patron of the arts of gastronomy, I approached this venture with a modicum of hope, only to be thrust into a nightmarish ordeal that left me questioning the very nature of existence.

From the outset, the shortcomings of this establishment became glaringly apparent. To my disbelief, they were consistently bereft of essential ingredients such as cheese, beans, rice, and even vegetables on occasion. This surreal occurrence, which I can only describe as the ultimate manifestation of cosmic irony, rendered the mere concept of a burrito a farcical pursuit. One might as well have attempted to construct an architectural masterpiece with dry sand in a desert.

To compound matters further, it became readily apparent that the management exhibited no semblance of control or training over the youthful denizens responsible for operating this purgatory masquerading as a restaurant. The children, lost in their own abyss of incompetence, seemed oblivious to the gravity of their roles. They lacked discipline, proficiency, and an understanding of the fundamental principles governing the culinary arts. It was as if they had been thrust into this cruel theatrical performance without proper preparation or guidance, leaving them to flounder like lost souls in Dante's Inferno.

The experience of partaking in a meal at this Chipotle establishment evoked feelings akin to escaping the seventh circle of hell. Each bite was imbued with a sense of torment and despair, as if the food itself had absorbed the anguish of those who had labored to create it. The flavors were as bland as the depths of the abyss, devoid of any discernible distinction or delight. Even the mere act of consuming the meal became an arduous task, as if each morsel were infused with the sorrow of countless souls.

To visit this Chipotle was to venture into a realm where culinary prowess had been forsaken, where mediocrity thrived unchecked, and where the very essence of gastronomic satisfaction had been irreparably marred. The absence of cheese, beans, rice, and vegetables, coupled with the rampant incompetence of the youthful staff, paints a picture of despair and disillusionment that should serve as a cautionary tale to all who dare to traverse the culinary landscape.

In conclusion, my encounter with this Chipotle establishment proved to be an exercise in futility and existential despair. To any intrepid souls contemplating a visit, I implore you to reconsider. For in this realm of culinary calamity, you shall find no solace, no redemption, and no nourishment for the...

A customers experience could be changed with something to a little as a smile and have a good day. If anything chipotle is consistent I just left urgent care because I hadn’t been feeling well so my day was kind of crappy as is I walked in and somebody yelled from the back line, and it took five minutes for somebody to greet me without a smile and ask what I was having. Now I know that I’m only going to chipotle but like I said in the beginning of this post, all it takes is a smile and have a good day the employees were to be there and seem like they were rushing to get me out as I was the only person in the store asked specifically for a spoon. I was getting a bowl. The gentleman at the register pointed to the soda machine and said spoons are over there. I walked over to my surprise, there was no spoons and I said oh unfortunately, I think you guys must be out. Where can I find a spoon? He said we have been out for a couple of days. I haven’t had time to order them. Why specifically for a spoon and then come up with an excuse on why you don’t have them All you really needed to say was man unfortunately, we’ve been out of spoons for a couple of days. They’re on order. I would’ve completely understood that again not a huge deal. It’s a spoon. It’s all about how we take care of our customers and the consistency we do great smile thank you for coming if I ask for something that knowingly you do not have please mention to me, so I’m not surprised when I ask you again where is that spoon but all in all the food is the same every place I go, unfortunately the service wasn’t as consistent as it has been at other locations. I hope they have a better day and learn from this experience. So what did I take away from this experience unfriendly staff and inconsistent service from one location to another next time I’ll probably go to one in a different town. All I was looking for was something to fill my belly and send me to smile at me and say have a good day. I do understand that days can be trying and depending on how your day is going, I may have been asking for a lot, but I...

FIX YOUR CARD MACHINE. so many people get frustrated with it not working. there are 8 people waiting for mobile orders, no one in line at the counter, with 4 staff upfront, and only one staff in the back making mobile orders. Staff upfront told us they can’t go back and help, and that it’s ridiculous you don’t put more staff on mobile orders during peak times. Also; retrain Casper. He gives horrible customer service and often avoids customers. The store is loud and he speaks extremely quietly, mumbling his words and not making eye contact. I’m not sure if he doesn’t care or has something going on. location is understaffed, undertrained and lacks any guidance. They give horrible customer service, and the area behind the counter is a mess. Those who order mobile orders/doordash/ Uber eats etc BEWARE! the orders are made often incorrectly with items missing or just plain the wrong order. When I deliver food from this chipotle half the time the customer tells me they’re missing something. That and during the lunch and dinner rush they just can’t keep up and don’t have properly trained staff to give good service and not keep customers waiting 30 minutes+. The other night there were only 3 staff working a Sunday night shift and it was busy, and they ran out of rice by 7. Whoever manages this chipotle clearly doesn’t have the leadership or the proper guidance to give service that is friendly, efficient and CORRECT. These issues have been going on for a year+ and this location needs a serious revamp where they have the correct leadership with real customer service and food service training. Never seen a chipotle so bad. Corporate, step in and FIX THIS OR CLOSE IT this has been going on for way too long and is unacceptable it goes...