Verizon — Local services in Beverly

** edit 11/2/2021 Zero stars for the store. I was so impressed by the sales people.. they are sales people. They just want the sale. The top of the line case the sales person suggested over Otterbox and life proof are garbage. The screen protector is garbage and they couldn't even fulfill their obligation with their protection plan I purchased when I got my phone. They ran out of screen protectors!!!

I just went to the assurion storefront to get my screen fixed and it has to be replaced because they back glass is damaged. He said everything the'authorized retailer' sold was garbage. I've been taken.

Now I have to shell out a few hundred dollars more for a phone that should have been properly protected against a fall of the couch!!

I don't recommend and I'll never be back!

Initial post.. be wary... the salespeople are good!

Good Verizon store. Definitely not the best I could imagine. I purchased a Galaxy S20 and Samsung watches and the accessory bundle the store offers. The discounts on the watch and phone were good. The bundle was pricey but so are accessories and it includes data transfer. The data transfer was simply a Samsung app that I finished at home.

It includes a case and I really wanted a life proof case but they didn't offer thoseand said Speck is the best. They didn't have any with screen protectors but they include one in the bundle. The phone has a fingerprint function but the screen protector prevents you from using this. Also the case pushes the screen protector off which is problematic. The agent was knowledgeable about the phone and watch but I wish he mentioned these issues which he told me afterwards he knew about.

Also, they had no watches on stock so I had to wait two days for it to arrive (which was actually three)... let's hope it comes...

If I could give this location zero stars, I would. I went in today with my brother today to switch his line to from someone else's family plan to my account. The account he was switching from already did the pre-work of releasing the line and even though I had received an email saying I could finish the transaction online, since I was changing from an individual to a family plan I wanted to talk it through with someone in person who knew all the details of what the best options for us could be.

When we arrived, everyone working there was busy which was not a problem. What was a problem is that once we confirmed that the line we were changing was from an existing Verizon account to another existing Verizon account, both associates we spoke with lost all interest in helping us. Instead of being helped through the process, I was offered a phone number to call. When I asked if we could be helped in the store, the associate told me I was welcome to call the number she was providing me with from the store if I wanted but that was all she could do which is entirely ridiculous. When I broke off from my parents' family plan a few years ago, I was helped through it in person at a different Verizon authorized retailer.

I understand that the help we were looking for was not something that would generate a commission, but I'm also ready to upgrade my phone which I would have done there. However after the ridiculously poor service, you couldn't pay me to patronize this location. And you can be sure that I will be advising everyone I know to...

⭐⭐⭐⭐⭐ I had the most exceptional experience at the Verizon store in Beverly, all thanks to Ashley. From the moment I walked in, Ashley's warm and welcoming demeanor made me feel right at home. What truly stood out was how she remembered our earlier phone conversation, which made me feel valued and appreciated as a customer.

Despite a busy store, Ashley had everything running like a well-oiled machine. It was evident that she managed the shop with precision and care. Even with a large number of people, she seamlessly assisted everyone, including a staff member under training, Sydney. I was amazed by how well she had trained Sydney, as Sydney did an excellent job of keeping up with the demand.

Ashley's dedication to each customer was truly remarkable. Despite the long line, she took the time to provide individual attention, going above and beyond by triple checking our accounts and ensuring we were aware of all our plan benefits. Her thoroughness and attention to detail were truly impressive.

I left the store feeling not only satisfied with my service but genuinely grateful for the outstanding customer care provided by Ashley and her team. I can't recommend this Verizon store enough, all thanks to Ashley's exceptional professionalism and genuine care for her customers. She is a true asset to the team and made my experience truly memorable. Thank you, Ashley, for your...