Staples — Local services in Beverly

It's a Staples so they have the inventory Staples' has.....fine.

But the service is HORRIBLE. I foolishly bought something online to pick up at the store. Got the email saying it was ready for pickup. Got to the store and was told they didn't have all the items in stock. So I took what they had and told them to cancel the other items; they said no problem. Of course they didn't. Had to go back and talk with manager who promised that the order was being processed correctly and my refund would come. I told him I would buy him lunch if that turned out to be true. I never had to buy lunch as of course the refund did not go through. Go back to the store for visit #3...in desperation or frustration the clerk just gave me a coupon for the amount I was supposed to be refunded.

All in all, typical retail store....."management" is only a long forgotten concept and customers are something to be tolerated not served. Like others, they are simply too successful to care anymore.

I now try to get all the Staples type items I need at an online location named after a long river in South America. No trips to the store, easy refund process if necessary and no interaction with someone who thinks they are doing their job simply because they were...

I hate this Staples. Young woman in the copy center copied a 22 page curriculum vitae with the watermark on the resume paper not facing the correct direction THREE TIMES. Each time I had to tell her it was wrong and she'd say "It is?". Called manager over and he screwed it up too!! Had to leave and go to Kinko's. By the way, Jeff in the copy center is outstanding!! Have had.many problems in this store over the last 10+ years. 2 miles from my house and I need to travel about 7 miles to the next location to get some things done. This stote, and Staples in general, is a mess. They're supposed to be the office experts, right? ...

This review is for the PRINT department. I have been coming there for years and they always do a great job. They make sure everything is printed properly and if anything needs fixing does it right away without hesitation. Frank is always my go to guy who has great suggestions and is just great at customer service. They team there prints asap and my order is often ready way before it is guaranteed. I use the services there to print artwork and the quality is...