Chick-fil-A — Restaurant in Birmingham

I used to love Chic Fil A but now they are almost right with all others in reference to customer service. I ordered a chicken biscuit meal with egg and cheese.. Walked in the cold to get my food. ( my fault I didn't check) but normally I don't have to. Picked up order , got back to the office and it was completely the wrong order with my name on it! I was upset but was like ok. I cant eat this. I called and a manager stated that they were sorry and if I could come back. No, I cant and its cold and raining! He said he would just put in on my rewards for a free meal of the same kind and asked all my information, even said he pulled it up. I was satisfied with that although my hunger wasn't cured. Today I went to order breakfast again and it wasn't anything there on the reward. I said I will just order again this time, pay on app and tell them when I get there but they were extremely busy and I had to get back to the office. I called and told someone about it and they wanted me to hold for a manager to explain it all over again. I was like, NVM, its too much for a 11 dollar meal to have to keep explaining this over and over again. This isnt the first time but the 1st time at this location. I used to think highly of this company but now Id rather...

"What’s fast, but always late? What’s hot, but makes you wait? What’s full of flavor, but tastes like regret? My last meal here." So basically.....I went with four of my friends. When I first walked in, I got a bad feeling deep in my bones. But I ordered my usual: three count chicken strip meal. One of my friends got the nuggets, one of them got the spicy chicken deluxe, and one of them got a salad with mac n cheese. The service was good, the workers were sweet, but it was almost like they were covering something up. We got our food, and when I first opened my chicken strip box, I was in disbelief. My chicken didn't look like normal chicken. I took a bite out of it, I spat it out. It was cold and tasted like it was in the freezer for a week MINIMUM. My friend got UNCOOKED CHICKEN. I looked closely at mine, it was also uncooked. Swear I could see it moving still. I thought I could see the wings flapping. Not even the mac n cheese was safe. I heard it was burnt. I no longer felt safe so I quickly left. Great...

We took a small group of students (10 people total) to this location for lunch after spending the day at McWane as a reward for their hard work this year. I called the day before to let them know we would be bringing a group of 10 around 1. They were incredibly kind and patient with our students. Sometimes you take kids places and they’re treated like an inconvenience, but not Chick-fil-A! This is a smaller CFA location, but they took care of our every need. They didn’t mind scanning multiple gift cards we’d received to pay for our students’ meals. They organized all their meals neatly on trays for easy hand out and even giving them syrup on their ice cream. The kids (and adults!) were treated so well. We had an amazing experience. I was nervous to take that many kids to a fast food restaurant downtown, especially knowing how busy this location can be, but all the members of their staff were amazing. Just another example of how awesome CFA is! Thanks for taking great care of our students on their...