McDonald's — Restaurant in Bloomingdale

This was hands down one of the worst drive-thru experiences I’ve ever had — and it was entirely because of the so-called manager working that day. I honestly can’t believe someone this rude and careless is in charge of anything, let alone representing the McDonald’s

We pulled up to the speaker, waited politely, and no one greeted us. After several minutes of silence, we said “hello?” — still no response. Finally, someone came on the intercom with an attitude and said, “I’m not taking orders right now.” No explanation, no apology — just rude and dismissive. We asked why, and he said, “Because I said so.” That’s it.

So we drove up to the window to try to understand what was going on, and the person standing there — who we were told was the manager — refused to even speak to us. We calmly asked for his name to report the situation, and he straight-up refused. He said, “I’m not giving you my name,” then walked away from the window and wouldn’t come back. Completely unprofessional and downright disrespectful.

We weren’t rude. We weren’t being difficult. We just wanted to place a simple order — at a fast food restaurant — and instead we got treated like we were a problem just for showing up.

This man should not be managing anything. He clearly has no concept of customer service, no accountability, and no respect for the people keeping that place in business. If this is the kind of person McDonald’s trusts to run a location, it says a lot about their standards lately.

We ended up leaving without ordering and will never return to this location. I truly hope someone from corporate sees this and takes action — because that behavior is unacceptable, and customers...

I always go to this McDonald’s and I always get treated nice, but last night supposedly it was a manager that I’ve never seen there before a young kid. He said it was a manager wearing a Mercedes sweatshirt or a hoodie shouldn’t he be representing McDonald’s instead of a Mercedes? but anyway went late about 10 o’clock 1030pm waited in the drive-through like three minutes finally I said is the drive-through working and he answered yes hold on, finally he came up again and said what is your order I told him the order then he stayed quiet and I said hello did you take my order and he said no I have not. What is your order with an attitude. I was shocked that he stayed quiet. He didn’t respond so then I drove to the window. He didn’t come out to the window. He ended up closing the window and making me wait there. I waited there like five minutes. Finally, a girl comes up and she says yes, and I said can I see your manager , then he comes to the window and says what like what do you mean what you didn’t take my order and he gave me an attitude and he said to get out of my driveway or else he was gonna call the police?? Like why will u call the police. worst service specially coming from a manager wow I’m really shocked. I’ll never return to that McDonald’s again and now I will tell everyone. About my expyrience I know a lot of people that go to this McDonald’s and I will tell everyone not to go there . We left went to other McDonald’s they treated us with respect and nicely. That’s the one that I’m gonna go for now on. This McDonald’s does not even deserve one star. Specially with that...

Wish I could give minus stars. Terrible terrible, customer service.😖🤬 I ordered a burger and fries, took forever for the kid to even say anything at the speaker, sounded like he was waisted cuz he mumbled so bad. Finally made it to the window for another series of waiting! 😴Just over 10 mins, then I go to the window for the food, waited and waited more, then the kid says, the burger is done but he’s gonna “send me to park” for the fries. What?? Literally sat there for I swear, another 10 mins!!! Now I’m livid, 🤯😡I go inside no one can see the customers come in because of the walls they put up in between the front and the back room. After calling someone over 2-3 times, a young girl comes up I tell her, then an lady came up I told her I still done have my food, she goes around the corner yells at the two kids, think she was a manager, she asked me if I got my burger 🤦🏼‍♀️ Come on people?!?!!!!!! She never once said sorry, or tried to do anything at all for me, the customer, one of the contributors to her paycheck! 🤬 this is the second unbelievably awful experience I’ve have, for real, had in the last 2 weeks at a McDonalds, no one seems to care much. People have become thoughtless, ungrateful, and entitled! I have worked in this environment my whole life, I was never disrespectful or inconsiderate like what I have experienced at a McDonalds these last 2x’s. I am truly done with the company and it’s sad 😢 because McDonalds was a big deal when I was growing up and we loved it, was a real treat to go there, now I dread it wondering what disrespectful kid/person, I will encounter and...