Erbert and Gerbert's — Restaurant in Bloomington

Horrible customer service about their delivery area. I have been ordering for several weeks when at work, and they deliver here thru foodsby orders but I miss that time due to the time I get in. (they said they make exceptions for foodsby) So I call into make my normal order and some manager on a high horse says I cant order Bcuz i'm out of range, So I explain I have been ordering for weeks and she is like oh some of the drivers will take the orders but are not suppose to. But then she is like, ok you can order but just so you know if we are real busy we may not be able to deliver so i'm like ok that's fine. Then I call the following week and they are like your account is noted to not deliver to you? NO MATTER HOW great of a product you have BAD management and Bad customer service can and will kill your business. I will never order from them again nor will buy in spite of this service I received. By the way I'm a great tipper 2-3 dollar tips, who does that? A happy Customer!!!...

My delivery order via Foodsby was delivered somewhere else, along with all the others at my company. I called and was told they would call the driver and then call me right back. Fifteen minutes later, they still had not, so I called again. I was handed to the manager, who said the driver had misdelivered everything and promised to remake and redeliver the order. 45 minute later, no food had arrived, so I called again and was assured it was in the way. It is now 1 hour 45 minutes after the original bungled delivery, and no food has been delivered. This means I got broken promises on three consecutive phone calls. Foodsby promptly issued me a refund and s coupon to make it up to me, but the restaurant still has done nothing at all that I can see. I will not be ordering...

We ordered E & G's for a catered lunch and were totally pleased with the whole process. Clara was attentive and helpful with making choices on what to order and how much to order. They were a little bit later than the expected delivery time, but they communicated beforehand that that was happening so we were able to make our own adjustments. The turkey and avocado sandwich BY FAR was the most popular item on the catering table. I also loved that they were able to help out with my GF/DF people and see that they were...