Marco's Pizza — Restaurant in Blue Ash

I called & made a delivery order for my teenage son (I was down the road at an event). We live a 1/4 mile away but it was at night & I didn't want him to walk up there. I placed the order at 8:13p & they said it would be there "in about 30 minutes". I called back at 9p & they said they got busy, it was the next one out, & would be 25 minutes or less. I then called back at 9:38p to ask what was going on. I was told the pizza has been done, but they haven't had a DoorDash driver pick up the delivery (meaning a DoorDash driver hadn't even claimed it yet). Here's my thing...if you don't actually deliver the pizza & depend on a 3rd party company to do that...you need to let people know. Don't say it's going to be there in a certain amount of time if no one has even claimed the delivery. I told them to cancel the delivery & refund me the delivery fee & tip because I'd have my son walk there to pick it up. I was obviously aggravated during my 3rd call & the most infuriating thing is no Marcos employee (I spoke to two of them) Offered an apology. I started writing this review immediately. As I was finishing the last paragraph, I get a text saying the DoorDash driver had picked up the pizza so I called back immediately. They told me the pizza had just been picked up. I said "Why? I told you to cancel the delivery & now my son is halfway to the store. So now the pizza will be sitting on my porch getting cold as my son turns around to head back home!" I finally got a half-hearted apology. Being the closest pizza spot to our house, we've gone there a ton. Never again. Final complaint, I asked for "contact less delivery" & the DoorDash guy kept ringing the doorbell at our house. What in the world is going on at this store? Unreal. I probably still got charged the $5 delivery fee & $5 tip I left for a $13 order from a store that's (again) less than 1/4 mile from my...

We ordered our pizza online and Marco’s own website said it would be delivered at 6:55 pm. At 7:33 I called to ask where our pizza was as it was not yet delivered. The person who answered the phone said it was enroute. I told him I needed to speak with the manager as no one knew why it was late. He came to the phone and when I asked why it was late he said he had no idea why; he repeated back to me it was enroute. I asked have you communicated to the driver to find out what has happened to them? Maybe something is wrong. He got really angry and said mam I don’t have time to call my drivers to see where they are! In response to his rude answer to me my husband spoke up and said that would be the last time we call this location as we order frequently. I spoke up and said we would be calling corporate about his rude behavior and he said mam I am sorry you feel like that and hung up on me. This man has no business as a manager. He is uncaring about the welfare of those who work for him. I used to work for Dominos years ago and if one of my deliveries was that late I would have been upset if my manager didn’t call to find out if I was alright. Secondly he has no temperament to work with the public. and lastly, the owner reached out and told us to contact him in such a way that I figured he really didn’t care either. This place is...

Poor service. Not sure if it was because I had delivery to a local hotel, as a 1x customer or if they treat all their customers with disrespect. I ordered food for 5 and a salad was missed. When I called the lady who answered the phone was rude. Advised me there was no way it was missed as it had been bagged and she would have to call the driver. So, after basically being called a liar she came back on the phone 8 minutes later to tell me that the driver did have it in his car and would bring it. No apologies, not a bye..dial tone. Driver a few minutes later delivered a warm salad 2hrs after initial order was placed. Unsure how long was in his car on a June evening. Yuck. Called to request new salad. Was advised they...