Wingstop — Restaurant in Blue Ash

I’ve never had Wingstop before and had heard how good it was and wanted to give it a try. I understand they are new and are still learning. I have now been 4 times and only 1 time had a problem free visit. I kept hoping each time would be a better experience given they are new. First visit fry’s were under cooked, second time over cooked no seasoning, I’ve decided to no longer order the fries: 3rd visit great but the 4th visit I ordered online. The app said 16-21 min. I got there after 15min. I knew going in i may have to wait: i was told they were working on my order: well from the time i ordered to the time i got my food was 48 min. I suggested that they may want to update the wait time on their app because i waited almost 50min. Thought maybe it would give them some time to catch up on orders. I got a sorry. Again totally understand they are very new. Maybe I’ll try again after they’ve been...

Okay this is highly unusual for this location in the last month the quality of the food has been horrific! Fries are burned. Food was packaged horribly with fries falling out of the container rack sauce not closed causing spillage all over the bag. All this after waiting for 40 minutes! Jasmine or Jazz packaged my food and tossed the food over to me yes tossed the bag on the counter! I ordered 3 combos but only received 2 fries. One of the employees walks in higher than the clouds. Next time I will visit Popeyes on Lebanon road where im sure the quality of service and food will exceed my expectations. This was a waste of $31.00. Moral of the story is don't serve food you wouldn't eat! And to think a manager is the one who...

Had a pretty bad experience with this location today. The music is very loud and the person taking my order was a complete bully. I don’t hear well and when I asked this young man to speak up he laughed at me and walked away. He then handed me a drink cup but when I went to grab it, he quickly jerked it away from me and stared at me. I ordered my son some wings honey barbecue, my son opened the container and began eating the wings that someone DUMPED spicy chili or some kind of rub on. I’ve eaten wingstop many times and would be willing to BET that the “atomic” seasoning was applied to my son’s food. Wingstop please look into this immediately and review your cameras, by the way my 5 year old son got this in his...