Applebee's Grill + Bar — Restaurant in Blue Springs

Let me preface this with a note that OUR server was very friendly, and we didn't actually try to eat the food. The entire ridiculous situation below was blown WAY out of proportion due to server Sydney's attitude and behavior (she was not our server) and the entire situation could have been SO very minor had she just asked someone) to clean up the food she dropped on the floor...

We started off dinner with the hostess sat us at a dirty table and seemed put out that we asked for it to be wiped off. She returned with an empty bottle of spray cleaner and attempted to spray it onto a cloth but nothing came out. She did go ahead and wipe the crumbs off the table, so my mother used her spray bottle of hand sanitizer to spritz the table and wipe it with a paper napkin after the girl left and let it go.

Our waitress arrived and was super nice, friendly, and helpful, but that is the only good thing from our very short visit. We ordered and got our drinks, then had nice conversation while waiting for our food.

While we were waiting on our food, the young, dark-haired waitress (the employee we asked said this young lady's name was Sydney) from the table behind us came out with their food and dumped some of the french fries down her shirt and onto the floor. She stopped, looked down at the mess on the floor, smirked, dropped the food off at the table behind us, and walked away. We all assumed she was going to get a broom or at least ask someone to clean it up, but we were wrong. She walked by again about 5 minutes later and my father stopped her and very nicely said "I'm sure you didn't notice, but you dropped that food on the floor earlier, can you get it cleaned up please?" To which she flippantly answered "oh, it will be fine." He told her "it's not though, we don't want to eat in a dirty environment." she said "I'll get it later." He replied with "it's in the middle of the aisle, someone is going to step on it and slip and sue you guys." To which she rolled her eyes, laughed, and walked off. Now I do understand, the food being dropped is a very minor thing and would not be an issue 99.9% of the time. The problems that followed were completely because of the attitude of the server. Had she simply asked someone to come by and clean it up then the rest of this review would not exist.

At this point my father got up and went to speak to a manager. Sydney happened to be right next to him when my father told him how blasé she had acted and that she just laughed at him for asking her to get the food she dropped cleaned up from the floor. The manager grabbed a broom and came over to clean it up himself, and Sydney started laughing again when she saw he was going to clean it up for her. My father told her not to laugh at him and she yelled with "what's your problem mister?" loud enough for the entire restaurant to hear. He loudly replied, "you are with your snarky, flippant, 'I'm better than this job' attitude and your complete and total lack of respect for others. He returned to the table and our waitress had delivered our food and apologized for Sydney.

The manager arrived to clean up Sydney's mess while Sydney was still over there laughing about it, so my father just told the manager we were done, he was not going to be treated that way when he was a paying customer, and he walked out. The manager apologized for Sydney as well, but by then it was too late. We thanked him and said it might be a good idea to discuss her behavior with her so she doesn't keep acting rude and disrespectful to the customers because we wouldn't be back.

We got up to leave and I asked the hostess to get our waitress to please meet us at the door. She did, and we gave her a $20 tip before we left.

Needless to say, we will not be back to this Applebee's again due to the behavior of Sydney the server. If she thinks she is too good for her job, then she probably should get a...

Very disappointed. Service was terrible. It was my husband and I's anniversary and we brought the kids. We were sat right in front of the vent, so we were getting cold air blown on us; also I shut the blinds next to us because we were sitting right by the online pick up parking section and didn't feel comfortable having people sit there watching us eat from their cars. A waitress came over and told us to put it back up. Yet the table by us had their blind shut. They had absolutely no reason to have it open. Our own waitress approached us as soon as we were sat and dropped the silverware and napkins on accident on the table and left it there. Then asked if we were ready to order. I said we just were seated and needed time to look. Then came back with our drinks and started giving them to the wrong people. We sat there for about 45 minutes waiting for our food, finally asked someone that walked by where our food was and she went to find out. Came back and said they had to remake our food because they messed the whole order up.... our own waitress failed to come tell us this. She said she's been there 3 years, but acted like it was her first day. When we got up to leave because we got tired of waiting for our food after another 10 minutes goes by after asking, I looked at the host and said we are leaving. She said okay... instead of saying I'm sorry what was wrong... Even my always joyful daughter was grouchy from it. Staff was very unprofessional and no regard for customer service. We stayed patient and pleasant as long as we could. Made excuses for them in our heads to excuse the lack of professionalism and service. They weren't even busy.

Went to Texas Roadhouse, it was WAY BETTER. The last few times I've been to Applebee's there has been horrible, just hoped it got better. Gave ya'll 3 more chances, and you failed me more than ever Friday. ( September 22nd, 2023 @ 9pm) Never again, will we come back.

Update: Was never contacted by management or anyone in regards to this. Like I said, they don't give a crap about their customers, they are just there to make a buck.

Update: They just contacted me two years later lol. Only because I updated my review to saying they never contacted me. Sent me a link I can't even copy paste to have them follow up? What good is it going to do to follow up now? If the same waitress even works there anymore. What is the point. They should've contacted me when I originally posted the review. Again,...

I normally don’t leave reviews because it’s not that serious. But my experience today left me very emotional and I don’t want anyone else to go here without warning. Our server was fine. She was kind and accommodating. My mother in law is from Jersey and can come across as very straight forward, and it seemed as though her bluntness may have been perceived poorly by our waitress. I could tell she started to shut down and seem as though she didn’t want to be serving us. I remained kind and respectful, though I could tell she was uncomfortable. But that wasn’t really the issue. My real issue was when we received our food. My food was missing, which is fine, but it didn’t come out for a while. In the mean time of my waiting for my dish, my mother in law had a few bites of her chicken Parmesan and said she didn’t care for it. The waitress took the dish and when the manager, Liz, came over she had a tinge of attitude while also invalidating our experience by saying “it’s part of the special so it’s been ordered a lot, this is the first I’m hearing it’s not good.” Her body language and her tone and lack of facial expressions made me feel very uncomfortable and like she didn’t genuinely care about our experience. So finally I get my food and the first bite I take was not very good. The bacon was charred but also somehow still not burnt. I tried to give it the benefit of the doubt, but after taking another bite, I couldn’t finish it. The chicken was dry but somehow greasy and also completely flavorless. I felt really bad returning my meal since my MIL already returned hers. Immediately the server got the manager and right off the bat the manager was clearly not thinking about how I must have been feeling. After our interaction I was feeling so uncomfortable that I asked to talk to her again. I have literally never done this in my life, but I called her out for her invalidating behavior and speech and she comes back at me with a “sorry I was perceived that way.” And “I’ve been working with this company for 15 years” which is still invalidating and not taking any genuine responsibility. The only thing that left me feeling alright was that she comped our entire meal. I wish that we would’ve had a better experience, but I can’t say that I did. In the end, I’m leaving a review to inform. I don’t want anything out of this, but if I would have read a review like this one before going, I could’ve avoided this...