Burger King — Restaurant in Boca Raton

Came in here and ordered a soda (Paying customer) asked the manager (His name is Bill) to fill it up because the soda machine wasn't working. Less than ten minutes later I went to get a refill and he said "you can't just be walking around here" as if I was loitering when I was in the restaurant for a total of ten minutes. I showed him the time of the order on the Burger King app as proof and he had no response.

This creep was doing weird stuff in the back talking to female employees about how he was staring at them, and he called me "sweetie." After giving me an attitude about refusing to refill the soda I explained to him that the soda machine I paid to use wasn't working and he told me "that's not my problem." Bill refused to tell me his last name or give the name or contact information of his manager or the regional manager. He then told me to leave as though he was going to call the police on a paying customer who wanted a refill. I am contacting Burger King's HR department, if you have any other incidences with things this creep is doing to paying customers please post on here because he needs to be fired ASAP for harassing employees and customers.

I also filed a complaint with the health inspector and sure enough there were 12 violations, enough to get the business temporarily (Though it should be permanently) shut down:

36-34-5 Basic - Ceiling/ceiling tiles/vents soiled with accumulated food debris, grease, dust, or mold-like substance. Mold like substance on vent in storage nook near ice machine Warning 35A-03-4 Basic - Dead insects on premises. Six dead flies Around window sills in dining room Approximately seven dead ants on window sill facing parking lot in dining room Warning 14-11-5 Basic - Equipment in poor repair. Plastic sliding door cracked at freezer chest storing burger patties Warning 36-22-4 Basic - Floor area(s) covered with standing water. In between floor tiles at triple sink Warning 36-73-4 Basic - Floor soiled/has accumulation of debris. Floors unclean under green storage rack near ice machine Food buildup in between floor tiles near hand sink and ice machine Food buildup in between floor tiles near triple sink Unclean floors walk in cooler Unclean floors near drive thru window near register Warning 36-27-5 Basic - Wall soiled with accumulated grease, food debris, and/or dust. Dust on wall near hand sink Warning 12A-16-4 High Priority - Employee began working with food, handling clean equipment or utensils, or touching unwrapped single-service items without first washing hands. Employee touching unclean screen to register at drive thru and then observed packing food items in bags Warning 35A-09-4 High Priority - Presence of insects, rodents, or other pests. Two live insects on office desk in kitchen Operator removed Corrected On-Site Admin Complaint 03F-02-5 High Priority - Time/temperature control for safety food identified in the written procedure as a food held using time as a public health control has no time marking and the time removed from temperature control cannot be determined. See stop sale. Sliced tomatoes and cheddar cheese on bottom shelf under assembly line Time marked Corrected On-Site Warning 53A-03-7 Intermediate - Food manager certification expired. A list of accredited food manager certification examination providers can be found at https://www2.myfloridalicense.com/hotels-restaurants/food-lodging/food-manager/JEFFSON REGISTRE 8/21/2018 Warning 22-02-4 Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Unclean rim of sliding door on freezer chest storing burgers Unclean rim of freezer chest storing fries Unclean interior to freezer unit storing chicken Warning 53B-01-5 Intermediate - No proof of required state approved employee training provided for any employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233....

Warning : Please Avoid This Burger King In Downtown Boca At All Cost Please Go To Their Competition Wendys Down the Road * This Location Clearly Is Paying People To Give Fake 5 Star Reviews, This Burger King Is Horrible Their Ceiling Is Even Leaking In The Inside Of The Establishment. Below Is A Real Picture Of A Burger That They Served Me, Clearly The Burger Is Completely Raw, Also Are Two Pictures Of The Reciepts That Proves That The Burger Indeed Came From Burger King. This Store Has No Store Manager Still To This Day! Here Is A List Of Issues That Went On At This Location 1. Burgers Were Raw 2. Someone That I Had Given The Burger To Didn't Realize That The Burger Was Raw. 3. I Always Break My Burgers In Half Before I Bite Into It. 4. I Realized That The Burger Was Completely Raw. 5. The Burger Was Taken Back To The Location, And A Refund Was Demanded. 6. The Uncivilized Worker That Claimed To Be A Manager, Lied And Said That This Was Not Their Burger And That I Didn't Get The Burger From Burger King. 7. The Uncivilized Worker Also Claimed That Bun Was Different From The Buns They Use. 8. I Then Showed Them A Receipt Proving That I Had Just Left Their Establishment 20 Mins Prior And The Receipt Proves It. 9. I Then Took Out My Phone And Started Recording The Situation. 10 This Burger King Called The Police On Me And Lied About The Whole Situation. 11. Burger King Refused To Give Me A Refund Even Though I Brought Back One Of Their Burgers And The Receipt. 12. I Then Left Before The Cops Even Got There Due To The Fact That All The Cops Are Going to Do Is Say Its A Civil Matter. 13. I Then Called The Complaint Hotline And Found Out That This Burger King Is A Franchised Owned Location , They Would Not Give Me the Owners Information. 14. Some Uncivilized Person Called Me Back who Was Not The Owner, And She Was Very Ghetto, And Didnt Apologize And Didn't Offer Anything Free To Fix The Situation At All, Also I Never Got My Refund. 15. This Burger King Owes Me Money Plus Interest. * This Location Clearly Is Paying People To Give Fake 5 Star Reviews, This Burger King Is Horrible Their Ceiling Is Even Leaking In The Inside Of The...

At least one star is deserved from the management at this location. Tonight I visited the establishment to get a quick burger and fries. Upon entry, there were 4 people working in the back that saw me walk in, but not one of them acknowledged me. I continued to wait until an employee walked inside from outside of the building. This employee is the reason for my 1 star rating. After finally returning to work, she looked at me like she did not want to be there. I ordered, said thank you and got no acknowledgement. I watched as 3+ drive through orders got taken care of as I was waiting for mine. After I already paid $5 for 4 mozzarella sticks, they informed me that they didn't have any mozzarella sticks. Rather than refunding me, they suggested I get the chicken nuggets. By this point I had waited long enough and just wanted the burger so I said "Okay' and took it as is. Shortly after, as I was at the table having dinner with my partner and explaining how they didn't have any mozzarella sticks, the employee that took my order said "there's the door". Confused, I said "I know where the door is. Thank you!" And continued to eat. The sandwich was made wrong (I asked for no burger sauce, it came with burger sauce) and she continued to murmur under her breath while sweeping. I, nor any of my colleagues, will support this location. You shouldn't either. I heard that burger kings are closing almost all of their locations and with this service, I understand why.

I do want to mention that shortly after this experience, I called the store. I asked for a manager to speak to, and told her my experience. She gave me the first name of the employee and told me this is not the first time this particular employee has done this. I give her major props for diffusing the situation. My only concern is, how many more times will that situation need to be refused?

Upon arrival there was an old supply bucket collecting water from a leak in the ceiling. This should have been the first warning sign.

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