Jersey Mike's Subs — Restaurant in Boone

I had a very unpleasant experience at this Boone location. I have been eating their subs for years all over the USA. The place was a mess, dirty tables, no trash bag in trash can, ice maker not working so no cold drinks. I have been here many times before but this was a bit of a shocker. I always order the Giant Veggie sub and its always been good. This one was a shell of all the others, it was very light on all the ingredients, even the cheeses were so thin you could read a newspaper thru it! I point this out to what I believe is the assistant manager and this person did not seem to care and I was just a complainer. This person promptly told me that thy were "trained at corporate" and knew how to make subs. When I pointed out that I was comparing this one to all the others over all the years this person told me they must of been over loading the subs since this person knew it all. I stayed calm, did not raise my voice and never cussed of course, my wife was close by and could hear it all. This person said "I could give you a free drink (remember no ice!) or a few cookie". I paid over $17 for a sandwich and chips ad always thought it worth it until now. I once again told them that this was a horrible way to treat a long time customer and a horrible way to handle customer service. At least they could of offered to make it again properly but they actually asked me to leave. I was glad to but very disappointed. I will never go back to this location. Sadly it seems that this Jersey Mikes is heading in a downhill direction and I sure hope their assistant manager gets retrained or replaced. I also hope this chain does not follow the road of so many other chains as they grow and grow. Prices go up, quality goes down and customer service becomes a thing of the past. UPDATE: I was called back from corporate within 24 hours. We had a pleasant, professional, constructive conversation. This person addressed my very unpleasant experience at the store in Boone, apologized and let me know what she did to address the issues at the store and regional levels. "Every store and employee has a bad day". We will chalk it...

Honestly, my experience sucked. I ordered online because I thought it would be faster. Then, I show up to pick up the sandwiches 15 minutes later and only one of my sandwiches was ready (out of 4). I asked how long, and they said 5 or 10 minutes. I went to the grocery store next door, got about 10 items, and came back. It took about 15 minutes to do that. The sandwiches STILL weren't ready. I talked to the college student at the register, and calmly complained. I explained that the reason to use online ordering is so you don't have to wait at the store, you can just come in and pick it up. He said, "Well, your ticket says 6:41 pm." I looked at the clock and said, "That was 1 minute ago. It's 6:42 now." He said, "Oh yeah. Well, we've been really busy and we try to prioritize people in the store, because they're here." I said, "So you're saying that there's no point to online ordering at all." He said, "That's not what I'm saying. " I said, "Yes it is. Online ordering is so you don't have to wait. But you're saying that I have to be here to get service." And he said, "Well, maybe, but that's not what I'm saying. " And I said, "So there's no point to online ordering at all. I'll never order online from this store again." And then, guess what he said? "Works for me!"...

Thursday evening was the first time I will have to say my cheesesteak was not great and the first time the customer service was not great either. My husband and I ordered 2 cheesesteaks one with jelopenia peppers And one without. As I took a bite from my cheesesteak my mouth was on fire and I choked as my throat was swelling somewhat and on fire. My husband took the cheese steak back in and told them the mistake they made. Not a sorry or any other offering to us. They also said that maybe the mistake was ours and that maybe we said to put the peppers on both. I am outraged at this comment and the 2nd cheese steak was also made wrong and not how I ordered it. This was my favorite place to order subs and sandwiches as it is the same northern subs and sandwiches I not only grew up with but I also worked at a takeout deli back north from the age of 14 till around 19 years of age. I also managed this deli. This is the first time I can say Jersey Mikes...