Papa Johns Pizza — Restaurant in Boone

Tonight I ordered from papa John’s for delivery around 6pm. I knew my order was likely going to be redirected to DoorDash which was fine because we’ve never had issues in the past. However tonight around 6:30 the dasher was in my complex and we hadn’t heard anything. About 6:50, my boyfriend went to go look for the person and didn’t find them so we called and the number had been disconnected from our order and we could no longer contact them. I called the store and spoke with the super nice manager, she got in touch with DoorDash support and refunded me. She said the dasher had an issue with the address, but no one communicated that to us (we’ve also never had an issue with delivery) she then had me confirm my address, in which I did because they offered to send someone else to deliver to us and we never ended up receiving our food.

EDIT: we just received the pizza at 9:57pm. The delivery said “the address is wrong”. But again, the same store had no issues last week...

Hate to fill out negative reviews but here I am. This is twice in two week this Papa Johns in Boone, NC has messed up or canceled my order. Last week I had ordered food and they canceled with no notification. Filled out a complaint and the assistant manager called me and told me my next order would be taken care of. The following day I ordered and nothing was done. Fine, no huge deal at the time, I only wanted to try the new item any ways. Fast forward to today. Ordered my food and wanted to try the new pizza and ordered BBQ boneless wings and they came as boneless hot wings (Pic below)... called and they offered a comp which I said no, because they didn't comp from the last issue. Twice I have ordered and twice I have had issues. I will say I do really appreciate the delivery driver taking the time to try and fix the issue. He did more than the managers there. I will also say that I won't be reordering from this location again and will go to the...

I Love there food/ pizza. I went to pick up our order and spent $30. Apparently the garlic knots we purchased weren't wrapped up good and ALL the butter garlic sauce leaked out of the box and went ALL OVER MY CLOTHES. My shirt was ruined. This happened right out in the parking lot of Papa John's and the girl that helped me was nice and appoligized for what happened then I asked for a manager and I told him what happened and he kept saying " My hand's are tied there's not much I can do" and they started using new foil. So the kid/ manager said I can get a whole new order next time I go there, but I told him I was leaving in 2 days to go back home. So he put in the computer that I can get another pizza minus garlic knots for free. I haven't been back to Papa John's. I live out in the country and Papa John's isn't exactly close. So hopefully I'll be able to go back to Papa...