Pizza Hut — Restaurant in Boone

Went there at 7 pm on a Saturday night (husband, wife, and 2 kids). The place maybe had at most 3 tables with other guests who were already eating. The salad bar looked like a tazmanian had just ripped through it, but that didn't matter to us -- we wanted pizza. Walked right in and we were immedetly seated and able ordered our drinks and food quickly. Drinks came, but then the waiter vanished when it came time for refills.

Handicapped women's restroom stall had a broken seat. Turns out management has been aware of the issue with the broken toilet seat for at least 3 months and just doesn't want to pay to fix it. My husband told them the men's room needed attention. My son said it was a good thing he knew how to ice skate, because the floors had a coating of mystery filth -- like skating on wet ice.

After waiting about 45 minutes for our food, we inquired about our order as no update was given by our waiter. They explained due to a short staff things were running slow tonight. Yet, several workers had time to stand around and gossip like high school girls.

Finally, we saw our food hit the window while my husband was at the register for refills. He overheard something about spatulas and brought us our refills. After several more, minutes, we asked a our waiter who was slowly busing a table if the food in the window that had been there for almost 10 minutes was ours. It was, but they couldn't give it to us, because they didn't have any clean spatulas. He also, with mostly indifferent but also disrespectful body language and tone, told my husband he could speak with the manager if he wanted. Also, he tried to tell my husband it had only been "like 3 minutes." We left!

Would give 0 stars if I could. Just an...

I have been a customer of Pizza Hut for as long as I can remember. We ate there yesterday and I can say I will not be back. The lettuce on the salad bar was wilted and not fresh at all. The lettuce was brown and you could tell it had not been washed or checked for freshness. The carrots were cut in slices and were white because they were so dried out. We didn’t even finish our salad. I ended up waiting on my own table and got our drinks, silverware and napkins. The silverware was dirty. The bathrooms were dirty and there was no soap to wash our hands. Each time we have visited since the new location opened I keep hoping it will be better. Such a disappointment. Pizza Hut used to be the best pizza place in town but not now. The other customers that were there were also waiting on themselves for the most part and complaining about the same concerns as I have mentioned in...

The pizza here is good for the most part, but customer service often leaves something to be desired. Twice now I’ve shown up and my order was not ready. First time, they had not even started it. That was a while ago, so we gave it another go. Today I come to pick up an order with 5 items and after I pay they inform me they forgot to put in one of the pizzas so they said to pull to the side and it would be out in ten minutes. I understand that accidents happen, but I’m annoyed that they waited until after I paid to tell me. I would have chosen to just get a refund on it, as I had 4 hungry kids in the car. They didn’t even offer any compensation for the wait. As someone who served in customer service for many years, I know how easy it is to make up for the mistake. Such a bummer that they didn’t even...