Extremely disappointed. It was my birthday today and my husband is going through cancer. We wanted a special place to create a beautiful memory and my best friend and her husband came from Texas to eat at the very special Saltgrass. We hadn't been there in a long time and we are Landry members, so Justin came by at the beginning to say he was there if we needed anything.

Sadly, many things went wrong and became a disaster. I didn't even want cake by the end. I just wanted it to be over.

First of all, it was warm and stuffy in the restaurant. We asked the waitress if it could be made a little cooler, and she suggested we ask the manager. Apparently, she had already been asking him, to no avail. We called Justin (head honcho) over and he said he turned it down. But it never got cooler. I told him later that I stopped fanning, I guess because so many other problems took my attention.

We never got our salads. Our meals just appeared all of a sudden and we had never gotten salad first. My friend had ordered prime rib, but a thin overcooked ribeye showed up. Prime rib was on the online menu, but they didn't carry prime rib any more (I had taken a screen shot of it since I was trying to decide what to order ahead of time - I showed Justin what their present day menu had and he exclaimed that they don't carry many of those items anymore and would work on the wrongly listed menu)

My friend had ordered medium rare and it was not that at all! It had gristle and was dry. Even when they went back and brought out another ribeye, we hated to complain, we were really trying to make the best of it, but it was HORRIBLE! Even my husband's porterhouse was quite thin! Their meat is cut too thin to be able to cook very rare at all. The other manager had come by too, but we felt them avoiding us. We had not been rude at all, but my friend did not want to pay for a very substandard meal. In fact, she had ordered loaded mashed potatoes and they had come out plain.

It just seemed to be one thing after another and they really didn't seem to care very much. If I were them, and I had a birthday table, I probably would have comped the whole meal, as miserable as the birthday girl obviously was.

I felt so bad for my bestest friend who was looking forward to a juicy steak and left, not only without her salad, but without a steak. She just ate a few potatoes and told them she should not be charged! (They were not offering to do so.)

Our waitress obviously was embarrassed to be working there, after witnessing all the problems and the feeble attempts to rectify. The managers interest waned after their futile attempt to correct anything. They were more interested in stopping the complaint than in making things better.

We will not be going back there. It was a sad occasion and we can definitely get better steaks elsewhere. They didn't even take the money we had left on a gift card off our total!

I'm not one to usually write reviews but I felt this was quite a bad experience that others may want to be aware of. If you want a quality steak, go to Texas Roadhouse! This certainly is NOT a nice place, nor worth the prices they charge.

If a ZERO rating had been available, that's what I would have chosen.