Tropical Smoothie Cafe — Restaurant in Bossier City

This has been the worst experience ever. The staff are too young or nieve to know customer service. I asked for the manager and I was told the manager was not there to rectify the issue. The person that took my ordered seemed to be clueless about the entire ordering process or not know the product. I asked one question about the product and he said "I don't kmow". Three people came to the register to fix the reward issue so I could use my reward for the purchase and 15 minutes later, the price was still the same. No one had a solution for the issues and no addressed me about the issue or apologized. The cashier just kept telling me the same amount of the order instead know how to provide me either an apologize, a coupon, a discount, a drink or something. I was not looking for something free but an explanation and/or someone to correct the situation. I ordered the acai bowl and wanted to use my accumulated points, but they (3) could not figure out how to apply my points to the order. The item prepared, put in a bag, brought to the register, and then sat it down on the opposite side if the register while this entire debacle was conducted in the establishment's drive-thru. Now I dont want a melted acai bowl. The melted acai substance is nasty and which the reason I get it is because it is frozen.I'm putting this on Google bcus this is not my first bad experience with this location Bossier City, LA, but it...

Went here on 1/17. Drive thru was not set up. There was a barrier preventing you from pulling up next to the menu so it was hard to read. I ended up reading on my phone online which wasn't a huge deal. I waited around 20 minutes to place order which wasn't even done via intercom since that had not been set up yet. Ordered two smoothies, was charged for three but didn't know until I got the receipt. They also gave me the wrong smoothies initially. Since they had to get the manager to show the cashier how to take the wrong smoothie charge off, they asked me to pull ahead and wait for my card. After waiting 20 minutes for my card, I walked inside and just asked them to give me it back. After explaining that I had waited way too long for them to fix it, the cashier told me my smoothies were on her. I didn't really care at that point, but it was a good gesture since I was obviously perturbed. When I got home, I checked my card, and the charge was not taken off OR fixed to represent the two smoothies I did get. Totally not worth the wait or chance that they mess it all up. Would not recommend to anyone. Smoothie was decent but in no way worth the almost hour I spent in the drive thru or...

This was my 2nd visit to this Cafe both were by drive thru. I ordered the same food item I had at my 1st visit...the Buffalo Chicken Salad Bowl. This time I got both the Buffalo sauce and the ranch sauce. The salad was just ok. Nothing special. We ordered Chicken Quesadillas for the rest of our family. I ordered a Sunrise Sunset smoothie along with the kale slaw as my side. The smoothie was delicious! My granddaughter's opinion on her smoothie was that it wasn't sweet enough. She loves her sugar! For me though, it was perfect. The quesadillas were good as well but my family felt they were too small. So far, I think this smoothie Cafe was a much needed addition for the local area because there were no smoothie restaurants with fresh ingredients nearby. I tried another place down the street and found that they only served premixed and bottled juices all of which were gross and overpriced. Bottom line, service is good, priced a bit high for a small amount of food with delicious smoothies that taste fresh. I'll be back for the smoothies but I'm 'iffy'...