Dunkin' — Restaurant in Boston

Check me out on google reviews, i have 2 million views! And Wow! I am absolutely disgusted with this place. I went to the b terminal dunkin before you get to the last b gates. As an avid coffee drinker, and someone who visits dunkin every morning, i was surprised when I walked in(Sunday the 10th, around noon), the staff was PISSED about -something-, they all had an attitude with each other, and the customers. Id like to point out that i had not had any unsealed food for about 24 hours before i came here. They were also out of vanilla, caramel, most of their food, etc...I was about to catch a flight and I ordered a large Frappuccino, and was given a medium. It tasted like trash. After I was done with it, I immediately got terribly, horribly sick and stayed that way(on a FLIGHT) until about an hour ago. I have been waiting to feel better to come write this review. I honestly feel like someone messed with my drink. You people need to check your cameras and make sure that your horribly, horribly, disgruntled employees are not messing with people's food. I will never go to a dunkin again in my life. Thanks. I wish I could've kept the cup to have it analyzed in a lab. With the way this place is managed, I don't even think the management probably even looks at reviews, but...

If there was an option to submit a no star rating review on a business I most definitely would. The customer service was absolutely horrible and poor representation of the business. Register workers were extremely rude for absolutely no reason completely unprovoked. The final straw was when the worker was calling out the food orders called my order and while he saw me reaching for the bag he chose to drop the bag on the counter in front of me instead of handing it to me. I fly through frequently and will never spend another cent on this establishment. I know it’s a franchise and based on the several poorly rated review with a similar complaint of extremely rude staff the business owner obviously could care less about appearance…so a word to the wise save yourself the stress and hassle and avoid stopping here. Flying is stressful enough no need to add unnecessary issues. Go to Starbucks...

Manager was too busy gossiping while I ordered that she gave me the wrong order. I stood and waited for my coffee and she waved to the stand and said your coffee is there. I thanked her and walked away. After drinking a few sips I looked at the tag realizing that there was hazelnut syrup in the coffee- I had ordered an ice pumpkin swirl, not the nutty pumpkin as I am allergic to nuts. After going back to confront the manager and ask for a new coffee she told me it was my fault because I took the wrong drink… the one she instructed me to take. Here’s to hoping I did not consume enough for a reaction but definitely not how I want to start my travel day. Shame on...