Ginger Exchange - Mission Hill Roxbury — Restaurant in Boston

Our party comprised of 7 members. We found that the service was very slow even when the restaurant wasn't busy (there were just about two tables occupied including ours). We weren't welcomed by the staff who didn't seem to understand the dynamics of service.

What I want to greatly emphasize on, is about the approach that: this one individual had towards us. I will be calling him the manager from here on, as he seemed like one and I guess I am right.

To find out when our drinks will arrive; I rose my hand to grab his attention. He looked at me, unresponsive and was reluctant to come by. When he did, I expressed my concern about the drinks being late and mentioned that we were a party size of 7 and would much appreciate it if the service could be faster. The tone with which he responded clearly stated that we were being taken for granted.

In the next 1.5 hours that we were there, we noticed that this manager walked to every table checking-in with customers. He even took orders politely and addressed questions with humility but never approached us. After the cheque was cleared, he came by to clear the table of the plates but didn't utter a single word. We stood up and left. Our presence, experience and comfort was never accounted for by this obnoxious individual.

Now this makes me wonder. Was this manager biased and discriminating? There can be no other explanation for this, can there be? He was disrespectful, arrogant and didn't value us as customers. He out rightly ignored us.

If you think you could become a victim of this, then Mission Sushi isn't a place for you, at least when this manager is around. Also, the manager probably should revisit school and get lessons on hospitality with a FREE SPIRIT and understand that conditions DO NOT apply. Else he just isn't fit to be a manager in service/hospitality sector.

Before I end this, I do want to say that the waitress who was serving us did an exceptional job!

However, we are certainly not going to return. Negative experience is at one level while discrimination is of a greater one and can never...

I ordered the Mama's Dumplings (port) and the Udon Noodle Soup. Dumplings had just enough crispinesss to the dough, without being hard and the filling was very flavorful. Udon was delivered with the fresh ingredients, tempura and broth all in separate containers to keep things fresh/not soggy. The broth serving is generous: Enough to fill the bowl with a little left over for when you've eaten some and the bowl could use a top-up. Flavor was on point for all the ingredients, and the broth was well-balanced (you can actually taste the other ingredients, not just soy). If you order for delivery, there's a fee, but also a tracker to give you a heads-up of when your food will arrive and where it's at in the process. I was shocked when they matched their estimated arrival to the second. Contactless delivery, and the driver actually sent a photo showing exactly where it was left. Worth it. Definitely...

First the good stuff: the sushi is pretty decent. Considering that the only other sushi place that I know of that can be found in the area is located in Symphony, Mission Sushi & Wok isn't a bad alternative. Both the Super Eel and Christmas Roll are delicious and they do a decent job on other sushi staples. Other good dishes include the dumplings and their take on Pad Thai (extra peanuty flavor!)

However, what's wrong with the place is really a big deal. The tofu that they use, for whatever reason, always makes me sick and I eat tofu a lot. I know for a fact that I am not sensitive to soy products. And I am not the only one who has problems with the tofu. A couple that I know went out there and came back feeling nauseous. Twice now I have ordered the tofu and both times I end up being sick to my stomach afterwards.

Overall: stick to the sushi. Avoid anything with tofu in as much...