Monica's Mercato — Restaurant in Boston

I write this to help possible customers, and this company themselves - maybe management don't know how this operation is being run, or it was some off day? We lined up where the prices and descriptions are displayed to be told grumpily that we have to order at another area farther down, although it's not where the screens are. Travelers are tired guys, make it easy. Many made the mistake. Lined up again. Encountered a very, very, super nice cashier, but after a little while the pizza arrived, it was burned, black underneath and with virtually no sauce (just enough to leave a red stain, but no taste) and, what must be the absolutely thinnest possible pepperoni slices. A wonder of engineering to make it that thin. NASA could maybe employ whomever does this. Tried to eat, but couldn't muster more than a slice. The tasteless burned, sloppily-thrown thing was $26 after tax and tip. I mentioned it was burned and not good, and they did make another with no resistance, this time announcing with "extra sauce" even though I only asked for "some" sauce, lol. It came, wasn't burned, but still just trace amounts of red material suggesting pepperoni and sauce. Not being sarcastic, it has just no taste. A fair amount of cheese, but definitely the worst "pizza", at any level, we have ever experienced. Didn't go back as we had a plane...

Update: I’m always one to give people a second chance. Seems like they’ve got rid of the previous waiters… but actually the servers were polite this time. The problem was the pizza. Pool of oil in the middle of the pizza.

Dough was semi raw too. The pizza was so smothered in sauce and oil it caused the dough not to cook fully. “North end staple” no thanks.

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I’ve eaten here a couple of months ago during the pandemic and was great pizza and service and was the only thing open in the whole airport.

Today when approaching at around 7PM in an international airport I asked if I could seat myself I was told the place is closed quite rudely. The main bar guy with spikey black hair and a north face hoodie seemed quite disinteresting in his job or treating customers with respect. How dare I ask to give you money for your food and drink. How strange that people would want to eat here at 7PM on a Saturday night.

Only in Boston can there only be one restaurant open in an international terminal… get your act...

Stopped here as the only place I could get alcohol in the whole terminal. Asked for a beer, was told that if I wanted to go to another area with it, it’d be in a Pepsi cup. Okay- I’ll have two please. She messed up the pouring (defying millions of bartenders around the world, telling me “this one foams up”), made me down the last inch of both bottles and then moaned loudly about how tips are appreciated to the rest of the queuing guests. I didn’t tip because I didn’t get any service. Lesson there really, maybe?

Sat down with my beer/foam collection the safe side of a “no alcohol beyond this point” sign, only to be yawped at by a girl telling me I needed to go past the sign. Turns out the sign is the same both sides. I was loudly moved to a new area for soaks to sit and be miserable. If I had to mark the staff here on volume, they’d be getting a healthy 5/5.

Writing this whilst drinking foamy beer out of a cardboard cup in the naughty...