Oakleaf Cakes Bake Shop — Restaurant in Boston

Tyler get over your head, you are in denial, look at your owner responses, your trend is to reject the fact that either the customer had a bad experience or you don't know the customer. It's laughable and childish to say that i threw tantrum and that i was yelling, that's one thing exactly what did NOT happen, are you reading carefully, i am a business owner for 15 years, that's just not a behavior an owner conducts or condones. Take accountability of your actions, I am the one who walked away, leaving you empty handed at the table, you never deserved the sale. Take responsibility, and start acknowledging your behavior, You are a very inexperience in your customer service and order taking process. you and you crew are very condescending and nasty.

Everyone Please Take these Facts into consideration before you give these people your business:

I walked in with my 5 year old, wanting to place an order for a custom cake for her 5th birthday, the girl said there's no one today AVAILABLE TO TAKE A CAKE ORDER (later the owner Tyler insisted that there's always someone on who CAN take a custom cake orders). She made me write my name and number on a piece of paper. No One contacted me back for 3 days. I called back, a guy named Brian gets on the phone, and instead of being interested in taking the actual order, offering options, in his mellow tone in the voice he repeated that they are open 10-6 every day, about FOUR times. Then i went in, the same mellow guy comes out from the back office after 10 minutes of waiting, without offering to have a sit and conduct a professional custom cake order process, like i was buying a cup of coffee, he stands by their album area which i wasn't interested in, i had my own pics to show. Just like on the phone, one more time he was not interested in conversation and in sale. He was more like an order taker, he repeated numerous times that it's $600 for a small helicopter and a small figurine cake, and again without offering any other range of options, he simply was not interested in the order. The fame really took over their heads. He was very arrogant and indifferent, with wide opened frozen eyes. He talks down to you as if you are stupid about their cakes. So meanwhile my little one was getting bored and i offered to go have a sit, he walked with me to the table, but did not want to have an actual sit, i had to talk to him up from sitting down, as if he was above me. He insisted he's sitting down 8 hours a day and that he's fine. And that was supposed to be a normal way to take a custom order cake for $600. I asked for an owner, Tyler, who comes out and yes he did have a sit, but no different from his employee, didn't care much. Monkey see, Monkey do situation. He very indifferently, in-genuinely, insincerely was simply saying Sorry. Of Course, i didn't give them my business, they didn't deserve it, he walked away empty handed without an order. Their fame is on Flame.

Dear Tyler and Amanda (owners of the shop), it's just not enough these days, that you found a very small niche business and you seem that you are temporarily successful, you are NOT building long lasting relationships with your customers, you may not care today, but rest assured that it WILL bite you Bigger than you think very soon. Take this as a wake up call and retrain yourselves and your employees in your customer communication skills and order taking process, since that's what employees do, they mimic their owners. Make it easy and pleasant and smooth, so the customers return and recommend, or else you know how the word of mouth works. You don't have to always sell $600 cakes, there are more people willing to pay $300-$400 per cake, if you are capable of making that sale, which better than NO SALE. You maybe a cake artist, but you are surely not BUSINESS people, it might take you years of loosing customers before it really strikes your famed heads what a real customer experience means. Take it from a restaurant business owner of 15...

Reply to Owners Comment: The review is 100% legit from past experience, did you even bother to read the very first sentence?! Your place continues to suck with or without Tyler, it was a smart decision to remove him from your operation, but did it help? - NOT!!!

Did Tyler finally learned to Close his lips?! His abusive replies stopped from 2 years ago!! This one review from Mina caught my eye: Tyler get over your head, you are in denial, look at your owner responses, your trend is to reject the fact that either the customer had a bad experience or you don't know the customer. It's laughable and childish to say that i threw tantrum and that i was yelling, that's one thing exactly what did NOT happen, are you reading carefully, i am a business owner for 15 years, that's just not a behavior an owner conducts or condones. Take accountability of your actions, I am the one who walked away, leaving you empty handed at the table, you never deserved the sale. Take responsibility, and start acknowledging your behavior, You are a very inexperience in your customer service and order taking process. you and you crew are very condescending and nasty. Everyone Please Take these Facts into consideration before you give these people your business: I walked in with my 5 year old, wanting to place an order for a custom cake for her 5th birthday, the girl said there's no one today AVAILABLE TO TAKE A CAKE ORDER (later the owner Tyler insisted that there's always someone on who CAN take a custom cake orders). She made me write my name and number on a piece of paper. No One contacted me back for 3 days. I called back, a guy named Brian gets on the phone, and instead of being interested in taking the actual order, offering options, in his mellow tone in the voice he repeated that they are open 10-6 every day, about FOUR times. Then i went in, the same mellow guy comes out from the back office after 10 minutes of waiting, without offering to have a sit and conduct a professional custom cake order process, like i was buying a cup of coffee, he stands by their album area which i wasn't interested in, i had my own pics to show. Just like on the phone, one more time he was not interested in conversation and in sale. He was more like an order taker, he repeated numerous times that it's $600 for a small helicopter and a small figurine cake, and again without offering any other range of options, he simply was not interested in the order. The fame really took over their heads. He was very arrogant and indifferent, with wide opened frozen eyes. He talks down to you as if you are stupid about their cakes. So meanwhile my little one was getting bored and i offered to go have a sit, he walked with me to the table, but did not want to have an actual sit, i had to talk to him up from sitting down, as if he was above me. He insisted he's sitting down 8 hours a day and that he's fine. And that was supposed to be a normal way to take a custom order cake for $600. I asked for an owner, Tyler, who comes out and yes he did have a sit, but no different from his employee, didn't care much. Monkey see, Monkey do situation. He very indifferently, in-genuinely, insincerely was simply saying Sorry. Of Course, i didn't give them my business, they didn't deserve it, he walked away empty handed without an order. Their fame is on Flame. Dear Tyler and Amanda (owners of the shop), it's just not enough these days, that you found a very small niche business and you seem that you are temporarily successful, you are NOT building long lasting relationships with your customers, you may not care today, but rest assured that it WILL bite you Bigger than you think very soon. Take this as a wake up call and retrain yourselves and your employees in your customer communication skills and order taking process, since that's what employees do, they mimic...

I would like to start by saying that there is nothing wrong with the flavor of their cakes. In fact, the taste of their cake was wonderful. I would never come back here and would not recommend this place due to quality of visuals and unprofessional customer service.

I paid $500 for a specialty Pooh cake for a baby shower which they were going to deliver for me. I left them my contact information as point of contact. Due to a parade in Quincy the day of the baby shower, I ran late getting to the venue. The delivery person delivered the cake without asking for me (noted by the hostess and friends who arrived ahead of me) and did not call me to inform me that they were there. They just dropped off the cake and left. This was the first red flag since I did not get to inspect the cake prior to them leaving.

When I got there, I found that the Welcome Baby sign was written slanted and the Pooh topper had a hole in it. I emailed Oakleaf to let them know that I was disappointed that they would deliver the cake in this condition. The sign was not as upsetting but the hole in Pooh's forehead was very obvious. What I got as a reply from the owner was that she was very proud of the work that they did and essentially that she did not feel the hole and slant to the cursive took away from the cake. She even mentioned that she had posted the cake online for people to see. So, I looked up the cake on the website and the hole was there. The company had knowingly delivered the cake with the topper already in that condition. It boggles my mind that the company would deliver a topper with a hole in its forehead and think that's okay. It is something that should have been fixed prior to leaving the store. Even if it was food material as she stated in her email, that could have been easily fixed while you still had it in the store where ALL the tools of your trade are there.

I did not ask for a full refund and stated that this was just not $500 worth of quality if they were going to give it to me like this. They did not seem to think there was an issue and stated they do not refund anything based on a customer's dissatisfaction, only if they fail to deliver. I am not complaining about something that can be based on opinions like the color of the cake or how I don't like how the design came out; I am complaining based off things that have substance to the complaint. A hole in the head of the topper which everyone can see and slanted work which if you put a ruler against it, can show you it's slanted.

I did not mention this in my complaint as I was far more upset about the front of the Pooh topper but the back of the Pooh was also a mess. I realize that most fondant work will have a seam where the fondant comes together but from all the previous work I have seen, it does not mush together like this. The round cake was originally going to go on a round table with other sweets surrounding it but I was embarrassed to show the back of the topper so we ended up pushing it against the wall instead so people could not see the quality of work from the back. Yet again, not the most important thing but after the lengthy conversation with the owner, I will just show everyone their quality of work that they are proud of.

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