The ticket wasn’t clear on what location to go to. We made it through two points of contact (scanning tickets and speaking with the usher) without anyone altering us of the fact we were at the wrong location. As a result of this process failure, we missed the play and had to pay a rebooking fee. Staff shared that this happens regularly. Indeed, there was another party who experienced the same issue the same night as us. Suggested solutions: make clear on your website and on the digital tickets that the play is at your satellite theater in bold, highlighted font. Do not scan tickets when they are for the wrong show. Do not charge a rebooking fee.

More details: We attempted to see JaJa’s hair braiding play last week. We bought tickets through Huntington’s website and were issued tickets online. We arrived to the Huntington Theatre about 15-20 minutes before playtime. They scanned our tickets without a problem. However we saw advertisements for a different play, Light at the Piazza, throughout the theater. We asked the usher why the advertisements were for Light at the Piazza rather than JaJa’s Hair Braiding. She shushed us and waved us to our seats. When we arrived to our seats, there was someone already sitting there - and we realized we were at the wrong theatre! We were supposed to be at their satellite theater at 527 Tremont. We noticed that in fine print on the digital tickets, it said that the play was at their satellite theatre location. However the people who bought the tickets were visiting from out of town and never knew Huntington had a satellite theater to begin with.