Panera Bread — Restaurant in Bothell

I just got food from the drive thru of your Bothell store. Worst experience of my life, that's not an exaggeration. Besides being told I couldn't order a combo that's on your website I had to pay more to get the same food. I ordered a soba broth bowl with chicken, a Thai chix salad, a grilled cheese and tomato soup. When I got home the salad came with about a tablespoon of salad dressing, the soba bowl came with no soba noodles!!! A soba bowl with no soba noodles??!! The grilled cheese was cold on one side and soggy on the other side. The only thing that was edible was the tomato soup. I called and talked to Crystal Laughlin the "manager" I told her what was wrong with our order and she seemed immediately annoyed that I thought there was something wrong with it. She told me I could come back and get a refund, I asked if I could get the food remade correctly and she hung up on me. I called back and talked to her again and asked why she hung up on me and she said she didn't need to be treated like that... I was certainly annoyed after spending $25 on food and everything being incorrect or cold but was far from rude. I told her I was coming back to the store. When I got there I showed her my receipt and the food. I asked her about the soba bowl, why was there no soba noodles I asked, she couldn't explain. I showed her the grilled cheese and how soggy it was, she told me I ate most of it. This was a half grilled cheese of which I took one bite which was subsequently spit out because it was cold and soggy. If I had known that was going to be an issue I gladly would have returned that part too! The manager, Crystal Laughlin, then told me she wouldn't refund my money OR remake our food. I asked her why, I asked her why she asked me to come back to the store, she said that she doesn't get paid enough to deal with stuff like this. She then threatened to call the cops to have me escorted out of your store and walked away. I asked another employee to get her and she came back out, at this point I started recorded the interaction on my phone for my protection and she had two of her male employees leave from behind the registers and stand directly behind me in the lobby in an intimidating manner. I asked again for a refund or my food to be remade and she again refused and then called 911...!!!!! I have never experienced this level of service in my life. I felt like I was in the twilight zone. I was essentially robbed by Panera for $25 and didn't get any food. I will be posting the video on all of my social media accounts and will be contacting your corporate office as I was told to do by...

If I could give zero stars I would. I decided to go through the drive-thru during my lunch break. I had ordered the You Pick 2, (Turkey Avocado, Brocolli Cheddar and a bag of chips). When I got to the window, it took awhile to receive my order. And by the time I got back to work (with barely anytime left to eat my food because it took so long...), I realized they gave me the wrong sandwich, no chips and no utensils for my soup!!! I called back and spoke to an "Alexis" and explained what happened. She placed me on hold so she can "talk to her manager". After a few minutes, she returns and says, "We'll take care of it on your next visit, just mention you spoke to Alexis." A few days later, I go back through the drive-thru casually explained my previous visit and my conversation with Alexis, and the cashier was so rude about it. She kept saying, "we don't have any managers by the name Alexis", even though I explained I didn't talk to a manager but with whoever answered the phone. She places me on hold, (and before she did, she acted like I was causing a huge inconvenience to THEM, even though they're the ones who screwed up)... she comes back and says they'll give me my meal for free. So I wait in line at the drive-thru, when it was my turn to roll up to the window, the cashier basically throws the bag at me. I said thank you, even though she was so rude. I drive all the way back, and they gave me the wrong soup... I ordered broccoli and cheddar, and they gave me chicken and rice... I'm not sure if this was truly an innocent mistake or just to be spiteful... but STAY AWAY from this Panera. Go to Alderwood or Northgate, they're a lot friendlier and never get your...

Look, the staff were all very nice, but I think there were 4 errors in an in person order to feed 6 people. Had to go back twice to get everyone fed, and in the end rather than a quick and good meal for family to share on a break from a project... I ended up eating alone, in a hurry in my car rather than with the family.

Based on my experience you must check their work here. Check that the receipt has everything that you thought you'd ordered, and check that everything that is on the receipt is in the bag before you walk out of the store. You may also want to check that you got the size you were expecting (cup/bowl).

They were pretty great about trying to fix things when I brought it to their attention...at least in terms of willingness, but they also goofed up the fix the first time I came back too.

One last thing that put me a little ill at ease with this shop ... I thought I saw the staff member fidgeting with the bowl for the soup he was about to fill for me by tapping the about to have my food in it side of the bowl against his pants leg. Maybe he somehow keeps his pants cleaner than anyone else, but that struck me as not super careful with the hygiene/food safety stuff.

This is one of the lowest ratings I've ever given a place, but if my experience was representative I don't think I'd recommend it. And if I was the manager (I think I overheard his name was also Jonathan) I'd probably be disappointed with the results we were producing.

But, the front counter person was very nice, and went out of her...