One or two negatives can sometimes be forgiven if the overall experience is pleasant. That's not the case here.
When we entered the restaurant, there were about 5-6 patrons present, all of which had already been waited on. Half of which were still waiting on their food.
We ordered 6 chicken tacos, a bacon, chicken ranch burrito, and chips & salsa. We went to get our drinks and find a table. We walked to 4 tables, all of them were dirty. We chose the least filthy one and I grabbed some napkins, wet them and wiped down the table. After having to clean the table, I then noticed how dirty the restaurant was in general. The glass doors were filthy with finger and hand prints and smudges, the trash bins were full and overflowing, their were straw wrappers strewn across the floor, the pepper sauce bottles on each table were caked down the sides with dried sauce and fingerprints. The booths had dried lettuce and rice stuck to them, the drink fountain was a mess, etc. It is a very dirty restaurant
After ordering and waiting 12 minutes, I inquired about the progress of my order and was told that it would "be right up". 10 minutes later, our order was called.
I picked up our order and started to pass out the food. I opened what was supposed to be my burrito, and it was a very sloppy taco(?)... I took it back up to the counter and asked what it was and verified that it in fact was not a burrito. The preparer said he would make the right item so I went and sat down while the rest of my party ate their food. 10 minutes later, I went back to the counter to ask about my burrito. It hadn't been made. They finally made it 5 minutes later they called me up for a very sloppy burrito.
Then there was presence of what appeared to be bean paste(?) on the wrapper of a soft taco that didn't have any beans on it.
This place is a mess. I would not recommend...
Read moreTasty food...
Great service...
Prompt service...
Fair pricing...
Open during COVID-19 pandemic...
Social distancing & masking up!!!
I appreciate when I see a business post signs REQUIRING MASKS to be worn inside their facility; this lets me know they care about their employees & their customers... Hello & Yes!!!! #maskupBABY
This day, we stopped in for a bite to eat. As of late, not only is eating out a challenge due to the COVID-19 pandemic, but it is also a challenge because of my dietary restrictions.
Stopping into this restaurant was a no brainer. I immediately knew I would get a vegan burrito. And that is exactly what I had. Others in my party had a shrimp bowl and a cheeseburger tortilla kids meal.
My food was properly prepared. The burrito was massive. I did not think I would finish it all, but I did. Can you say FAMISHED!!!! And in finishing it all, I was full for the rest of the day.
Loved stopping in to this restaurant. The vibrantly colored decor was very attractive and appealing to my eye. The social distancing markers on the floor allowed me to place an order and maintain my distance for safety sake.
Ordering was seamless. We placed our order. We paid via contactless payment processing. We waited about 10 minutes and our food was prepared then we were out of the door.
Love that the restaurant has hand sanitizers strategically placed inside. This gave me an additional security that the restaurant owner, employees and customers would all be safer.
I plan to return and get another HUGE MASSIVELY DELICIOUS UBER FILLING vegan burrito in the...
Read moreMy mother and I came to this location about half an hour before they closed with the intentions to get something to-go. The manager was sitting in the dining section and an employee sat on the other side where majority of the chairs were already on the tables. We didn't think much of this and proceeded to the register to place our order. The two young men behind the counter looked ready to prepare our meals when the manager comes to them directing them to start cleaning. We wait another few minutes, still hadn't been greeted, and the other employee comes behind the counter and pushed a few buttons on the register which led us to believe he would be taking our orders. He then walked away, without speaking which prompted us to spend another minute contemplating our exit. When he returned less than 30 seconds later, he also began to clean his cooking station. At this point we decided to leave and on our way out the manager, who finally acknowledged us yells after us "I want some McDonald's too ladies!....."
Usually when we come here, the customer service is lacking but at least we're usually greeted and have our orders taken within a minute of entering. Needless to say, following this incident we have...
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