Smoothie King — Restaurant in Bowling Green

Whenever we see a Smoothie King, we always try to patronize the business: one, they’re usually franchised and two, the smoothies are delicious, clean, with outstanding customer service, not this one.

As people are gradually resuming normal activities, the need for a healthy dining spot like this one is evident. However, it's disheartening to witness a lack of respect among some employees, which can sometimes stem from the owner's approach to management. While I understand that owners aim to run profitable businesses and may have other ventures in mind, it's essential not to allow this indifference to affect the overall quality of the establishment. When the employer does not prioritize care and respect for both employees and customers, it sends a message that resonates throughout the establishment.

In my experience, I've come to realize the significance of first impressions, and I place a high value on customer service. I don't necessarily believe that the customer is always right, but I firmly believe that customers play a pivotal role in improving an establishment by evaluating its ambiance, staff interactions, food quality, and service. When all these aspects are met satisfactorily, it tends to attract repeat customers, who, in turn, bring more patrons with them. I sincerely hope that you will take these reviews constructively and use them as a stepping stone for making necessary improvements. It's crucial for us as a community not to criticize the younger generation without actively contributing to their growth.

The youth under our care will model the behavior they witness, and it's our responsibility as employers to instill discipline and respect. Discipline should ideally begin at home, but when we fail to address it in our workplaces, we inadvertently perpetuate a cycle of disrespect. I am not expecting perfection, just a genuine desire to see this establishment become even better. Thank you for considering these thoughts, and I hope they contribute positively to the restaurant's...

I received a coupon in the mail from smoothie king, and decided to use it today. I pull up to the Scottsville road location in Bowling Green, door is locked (hours on the door say they should be open). I google the store number, website says they are open, call the number, no answer. I see a truck coming through the drive thru, so I thought maybe they are drive through only due to covid. I drive around to the back of the building. I am 2nd in line, a car shortly pull up behind me. The speaker to order comes on with a greeting, says a team member will be with you shortly. No one answers. If an establishment is closed, there should be signs relaying the information to their customers. There is no sign at the speakers, no sign on the drive through window. No sign on the door. Here I wasted 20 minutes in order to figure this out. We have two locations in BG, so I called the other Smoothie King location before I drove across town. Someone picked up, I explained that I was just calling to see if they were open because I am sitting at the Scottsville rd location and no one is there. I stated that I wanted to make sure they were open before I drove that way. Before I could say, "thank you, see you in just a bit," I get hung up on. Definitely would not recommend wasting your time with Smoothie King. I decided not to drive accross town despite my little girl begging for her smoothie. I don't have the time to waste nor do I want to worry about what I am consuming when the customer service is as...

worst service I have ever had. I ordered my smoothies and had a free smoothie as well so I only had to initially pay for one so I go to the window give her my card she said it doesn’t work and she asked if I had another payment I asked her if she could type it in and while I was speaking to her she proceeded to close the window in my face she comes back and says it doesn’t work I say OK and I drive away I drive to the first parking spot I go inside I say can you just type this in like my strip on the back it doesn’t work and she was like we tried it doesn’t work and I was like OK can you call your manager or something so she calls her manager her manager tells her how to type it in I also remind her that I had a free smoothie and she says well we can’t refund that so she charges me $20 for two I say this isn’t even what we want it you have the order wrong we order two mediums and she charges us for one large and one medium and I had to pay $20 and it was the worst service...