Chili's Grill & Bar — Restaurant in Boynton Beach

It has been about 30 years since I ate at a Chili's predominately due to location. Also, I guess I figured it was probably like the other dying restaurants of that era. However, I thought I'd go back and see how it's doing. WELL, I'm glad I did! First, the service. Our server Giana was absolutely fantastic! She was very friendly, helpful and so aware of our needs i.e. showing up with refills on our drinks just as we were about to have our last sip or asking right at that moment if we needed refills. We never had to flag her down or wait for our food or drinks. Giana is on top of everything, she is management material and an outstanding example of exceptional customer service. Matthew was great too! Super friendly and a manager that jumps in to help and an excellent trainer. Now, the food. We ordered a beer and a margarita to start - much to our surprise it was happy hour and we got 2 for 1. We ordered the mozzarella "sticks" as an appetizer. We got the full size mozzarella. They are huge, each one is about the size of a deck of cards - and delicious. The cheese was so soft and buttery and a pleasure to eat. Our entrees were half rack of ribs and the Big Smash burger. My sister raved about the ribs and said they were excellent. That mac and cheese was so cheesy and creamy - oh yummmm. I got the burger. I only like my burger well done. USUALLY when I order it that way out, it comes back dry and often burnt. And that's at nice sit down restaurants. My burger tonight was AMAZING! The bun was nice and soft, and the burger was cooked PERFECTLY. It was juicy and delicious and yes, WELL DONE. I'm telling you, that burger melted in my mouth. The best burger I've ever eaten. I couldn't stop talking about it. We finished off with the skillet choc chip cookie with a scoop of vanilla ice cream and hot fudge. Wonderful! So head over to Chilis in Boynton Beach and enjoy your meal! I can't wait to go...

I have to say that my recent visit to Chili's was incredibly disappointing, and I can't give it more than one star. My wife and I arrived expecting a wait due to the holiday, so not upset about that but did wait 25 mins to be seated but the restaurant wasn't even that busy.

We were promptly seated, and our server was friendly and attentive throughout. Our drink orders arrived promptly, along with chips and salsa – a great way to start our meal, but that's where everything went south.

After 45 minutes of waiting, we were informed that they had run out of essential ingredients like onions, bell peppers, and more, which were needed to complete our meals. Frankly, it's baffling that it took them that long to let us know.

To make matters worse, we received no real apology from the manager, who was apparently busy cooking. We were fortunate not to be charged for our drinks and chips, but that hardly made up for the frustrating experience. Let me make it clear the waiter was fantastic and was not responsible for a store which seems to be mismanaged.

It's clear that this location is struggling, with understaffing and a lack of necessary food supplies. Perhaps it's time for the franchise or corporate owner to actually take responsibility and step in and provide the support needed to rectify these issues.

Overall, our visit to Chili's left us thoroughly disappointed as we didn't even receive our food and I cannot recommend it in its current state. It's essential that these problems are addressed promptly to provide customers with a better...

The waitress was sweeping the floor while we were eating. We politely asked her if she could wait ten minutes until we finished eating. Sweeping the floor next to people eating is rude and possibly harmful to your health. She didn't care about my request and told us they have to keep the floors clean. She did stop but ran to get her manager. All we wanted to do was enjoy your dinner.

Two minutes later her manager named Jeff the manager came and started deliberately sweeping the floor next to our table. He was clearly looking to argue about sweeping the floor. Again we asked if he could wait till we finished eating and he said no it had to be done now and he was very rude but gave us his card. Jeff has very poor people skills. His voice was raised the entire time. He clearly wanted to argue about the need to sweep next to our table. His idea of management was to shout down his customers publicly. The waitstaff apologized for his rude behavior. We were just trying to have dinner and instead were being shouted at by this assistant manager.

Jeff insisted on getting his regional manager Tony involved. Tony the manager came to our table and we told him what happened. He told us the floors had to be swept now. He had no problem with sweeping the floors next to our table and said he could not wait 10 minutes until we finished eating. No wonder this restaurant is so poorly rated. We will never go back to this restaurant because they don't care about their customers satisfaction or...