Texas Roadhouse — Restaurant in Boynton Beach

I have enjoyed visiting Texas Roadhouse for 10 years. This past Saturday was the last time I am visiting after a distasteful experience left my family and me feeling disrespected, unwelcome, concerned about your policies, and questioning the selection of managing partners for Texas Roadhouse locations who have little criteria for what the hospitality industry is all about.

Our party of nine included my newborn son in a stroller and my husband, who had yet to arrive. As we approached the table, the host informed us of a no-stroller policy, instructing us to leave it at the entrance. He offered a "hammock" for the car seat, which was unstable and unfit for safely holding an infant car seat. Would Texas Roadhouse take responsibility if an accident occurred to my son? Concerned for my son's safety, my father and I placed his car seat on the booth beside me.

After placing our order, three staff members approached us, insisting we move the car seat with my son. The first individual, a manager, was highly disdainful, providing no suitable alternative when I explained I would move the car seat if he could suggest an appropriate spot. Instead, he advised me to take my husband's seat, knowing this would leave our group without sufficient seating. With a sarcastic tone, he asked, "So, this means I'm not going to make any profit from this table because of you?" Matching his sarcasm, I replied, "Yes, thank you." Was our party of nine not already contributing to his profit?

The second person to approach us was a waitress. Although more respectful, she offered no solutions and repeated the same message: that the car seat needed to be moved. The third individual, the managing partner, Ryan Lindsey, was extremely rude and dismissive while pointing my son in his car seat, insisting that I move him without addressing my concerns.

When I voiced frustration over the lack of options, others at the table noted this was the third person to approach us with the same demand but no solutions. I added that I would leave if no alternative was provided, to which he condescendingly responded, "Yeah, you get out of here if you are going to talk to me like that." As I exited, I overheard employees gossiping about the situation at the host podium, further adding to the rude service at this location.

Afterward, my father and brother approached Ryan Lindsey to ask for his business card, and he initially claimed to be the "owner," as if his position made him untouchable. Only after repeated requests did he finally provide his card. Learning that he was the owner made his unprofessional and dismissive behavior even more disappointing.

I understand policies are in place, but discretion and empathy should be extended, especially concerning infants—something this Texas Roadhouse team and managing partner failed to provide. I have taken the time to be detailed about this incident because this is precisely what happened; there are no two sides to this story; the reality is that despite the values expressed on the website, Texas Roadhouse is NOT inclusive and does not have policies to make ALL patrons feel welcome.

In my lifetime, I've never been treated with such disrespect at any establishment. This company promotes family-friendly dining, but my newborn son was seen as an inconvenience and something to get rid of for profit.

Ironically, we visited Texas Roadhouse that day to celebrate a friend's pregnancy announcement at her request—only for her to realize she would not return with her newborn, unwilling to risk his safety or face again the treatment we experienced.

I've also seen online reviews from other customers citing similar poor treatment from management at this location. I hope sharing my experience prompts a review of policy enforcement and customer service practices to prevent similar incidents in the future.

After this terrible experience, we ended up going to Chili's and had a great time... with my son by my side in...

There’s so many levels to my complaint that I don’t even know where to start. But I guess I should begin with the fact that it was Sunday and Texas Roadhouse closes at 10 pm. My friend and I get a table about 9:30 pm. We were ready to order when we sat down, but the server had other people to help so it took him about 10 minutes to take our food order. Our food didn’t come out until about 9:50 pm So fast forward we’re enjoying our meal talking a little bit. I’m leaning back in the booth just trying to be comfortable because their booths are hard wood right so then we notice a roach in the booth where we’re eating. Literally 🪳 We notified our server who then proceeded to kill the roach with his bare hand 🤮 he asked us if we needed anything else & he left to wash his hands (supposedly) and come back with Togo boxes. Now I’m starting to become more and more disgusted. I don’t know if it was the way he just smashed the roach with his bare hand & bringing my to go boxes or whether the roach was so close to my hair that it could’ve crawled on me at any moment but I was not OK so I asked to speak to a manager. Before getting the manager, my server says ”yeah we just sprayed good thing you guys aren’t snowbirds” 🤯 ok so what exactly does that mean? So fast-forward, He eventually finds his manager after 15 minutes of waiting and we tell her about the roach incident. She says the same thing as the same thing as the server that they just sprayed, She apologized about the roach and asked if there was anything that she could do… I said I believe i should Be compensated for the roach being so close to us while we are enjoying our meal. So she takes $20 off the bill which was about $85. So at this point I’m so bother by the server and the manager because I’ve seen firsthand (I'm a waitress and have been in the industry for 15 years) where restaurant customers’ checks completely voided over similar “roach” incidences. So I called a friend who is a manger at KeKe’s breakfast and they confirmed that the manger should’ve voided the entire check. I am not a person who likes confrontation so I tried to let it go, and I paid the check and tipped, even though I didn’t want to…So anyways fast-forward, I ended up speaking to the manager again and told her how I felt based off of my server’s comments and the discount she took off the check. First, she tells me that she didn’t take off my whole check because I didn’t see the roach until the end of my meal. Which was a funny comment to me because the host who sit us when we arrived was the same manager who discounted the check. So she knows very well that we weren’t even sitting at that for about 45 mins total. Then she says the reason why she only gave her $20 discount was because I only asked to be compensated. Now, what kind of BS Is that? FYI… Compensation is not a dollar amount. As a manager, you should’ve compensated me to where I would’ve been happy. I did not leave their happy at all.OK, so now I’m really bothered. Where is the customer service especially on the manager’s end? So now I’ve left there feeling as if I don’t get the same kind of compensation that an elderly white snow bird would get because I’m just a local black girl who should be used to seeing roaches. The manager should give me the same kind of service that she would get to ANYONE else whether black or white, old or young, snowbird or local. If this is how the manager is with the guests, I can only imagine the kind of racist problems that they have going on with their staff. The food was good, so therefore, I would go back, but not to...

I ordered takeout two nights in a row and both nights I ordered the prime rib. The first night my order was perfect, which is why I decided to come back a second time. When I did takeout last night my prime rib had to be given back twice which is ridiculous. When I came in to pick up my food , one of the young ladies warned me that my prime rib was burnt when she showed it to me.

She asked me if I wanted to get another one and of course I said yes because I told her that I ordered the same thing just the day before and that it wasn’t that burnt. So while they prepared the other prime rib, I went to the bathroom and came back to the takeout area and they told me that the second prime rib was ready that fast. When she showed me the second prime rib, it was literally raw, So it had to be sent back AGAIN.

Then the manager came back out about five minutes later with the second prime rib, and it looked as if it was cooked, but when I got it back to my hotel room and started to cut into it, it was still very raw and very gross. I felt like the manager came out the second time to try to intimidate me , so that I wouldn’t send the meat back again. It was just weird !

Either way they need to teach their cooks on how to cook the meat perfectly the way that the customer wants it. I ordered medium well not medium. I don’t eat raw bloody meat. Plus the manager never offered me anything for having to sit there and wait extra time due to the food having to keep being sent back. I also don’t like the fact that a customer can’t even say that they aren’t happy without feeling like your being a problem or...