Cups Espresso & Cafe — Restaurant in Bremerton

9/10 this place is amazing, the staff is friendly and the food is delicious.

I went in to order a bacon and egg sandwich, on wheat bread with no cheese. The lady asked if I wanted the breakfast bagel, I tried again to specify that I just wanted a sandwich on wheat bread, just bacon and egg.

I get my sandwich and head out, and I decided to check and make sure there wasn't anything else on it (I'm avoiding certain foods for now for my Dr). There was something on the bread that I didn't recognize, so I took the sandwich back to ask what it was. Turns out they had put cream cheese on there. No problem, I apologized for not being more clear that I only wanted bacon and egg, nothing else at all. The lady told me the cream cheese was probably added because it normally comes on the breakfast bagels. I apologize again for not being more clear with my order. They remake it for me pretty quickly and I'm on my way.

The sandwich tasted off, so I checked it: they had replaced the bread, but the eggs and bacon still had cream cheese on them. They didn't remake the sandwich at all, they just replaced the bread. I wiped off what I could and tried to finish the sandwich.

I'm not upset about the sandwich being made wrong, mistakes happen and they were about to be very busy. I am upset that they thought I would be too dumb to notice that the sandwich wasn't remade at all.

Super disappointed as this is one of my favorite places to get a good...

Unimpressed. Went here as part of a large group. Ordered a carmel macchiato and let them know I was sitting in back. The majority of seating in behind the counter. After about 10 minutes I was wondering why I hadn't heard my name and just then I heard someone yelling it out from the back counter. When I took it she told me they had been calling up front a while. The coffee was still warm but tasted burnt and nothing about it was carmel. I took it back, she said it can get that they when it sits for a while and she offered to remake it. I asked them for a basic Americano instead. Reminded them I was sitting in back but this time intentionally sat facing away from my friends, concentrating on the front and again they called my drink out of front only. They really should make an effort to call drinks out on both sides of the counter sonehow. I got my new drink immediately and it still tasted really burnt. (I drink a lot of coffee from a lot of places, so it wasn't just dark roast or something like that. It was gross) The decor was questionable. There were some really cute seating areas up front, but the back walls were covered in empty nails and empty shelves. The staff were very kind and nice and it was a very busy Saturday morning. So I'm going to give it 3 stars. I will not...

Let me start by saying, I'm not a big fan of coffee. It's okay, but because I don't enjoy it much, I don't usually go to cafes. I think I've walked by this one a dozen times but today I actually went in and am now kicking myself for having not gone in earlier. While I can't speak to the quality of coffee seeing as I didn't try it, there are so many other things if you are a non coffee drinker like myself, mainly really good smoothies, which are stupidly hard to find. They also had a surprisingly large variety of pastries, lunch items, and ice-cream! I ordered a salmon bagel for about $11, and it was the fattest piece of salmon I've seen squished between two parmesan bagel slices (they also have a pretty good variety of bagels, which I wasn't expecting) and it was so good. A similar sized piece of salmon in other restaurants would probably run for about 20, and this salmon bagel sandwich was bigger than most burgers I've eaten. It was absolutely delicious and worth every penny. I am definitely going to have to bring my friends there the next time we are walking around downtown,...