Tom You Rock Man So I was half awake on a Sunday morning dreamt about starbucks coffee, and voila a promo 4 for $20 was happening that day... I clicked on the new Pumpkin spice latte and mistakenly checked out... I woke up good instantly 😌☺️😊 and ran to goggle the address it was so early about 6am and further away from me... I called the store and Tom picked up... Omg he was so Nice and Kind to me beyond my expectations... I explained myself that I didn’t use the coupon code and can't come that early... he said no problem anytime I come get my coffee he will refund the difference with starbucks gift card.... I went there and as busy as it was he made sure I was helped so i left... now I couldn't get a refund cause it was busy and I had to go... he told me anytime I come back I can get it... i went tonight and called ahead... even though he was not there his words were honored beyond and above... God bless you Tom and Thank you so much no matter how far it is to me... I'm now a huge fan of this Location...
Read morePay it forward!
I love this Starbucks! During the height of COVID and seasonal depression was high. I would drive up to the drive through and they randomly would.twll me the person in front of me and for me if I would like to pay for the person behind me. I said absolutely I would like too! It happened about 3 times. I am a RN and worked in Hospice through the pandemic. So I pronounced everyone. It was emotionally taxing. However this Starbucks and the pay it forward literally gave me a little push to keep going.
Also there is literally a man who looks like a model in the drive through! I literally spilled my drink lol and he is so kind. The entire staff is amazing. I now am in school for my masters and I am a business owner. The atmosphere inside is organized and quiet and respectful.
The food: My order me always Right! Literally always, food is always warm and drinks are always fresh. They have patience and will even offer suggestions which are a...
Read moreUsed to live right next door so I’ve been going here since the place opened. Had the same drink since 1998 when my college roommate who was a barista made me a white chocolate mocha frap extra white mocha no whip. This store, multiple times, has made that drink with vanilla in it and it tastes like the vanilla bean. First time I just drank it. Second time, my wife and I both had ventis that were also vanilla loaded and wrong. Went into the store after going through the drive through and they made it wrong again. Spoke to DM and she researched “drink card” and sure enough no vanilla in my drink. She offered to send me a gift card to compensate me for the 2 wrong drinks. Months later, nothing! No gift card, no follow up. Horrible customer service for a company that prides itself on it. Do yourself a favor and avoid this store at all costs! If you are going to pay $7+ a drink you should get what you want or someone should make it right, and this store...
Read more