Pizza Hut — Restaurant in Bridgeton

October 10th I ordered pizza for my staff. What was supposed to be a small little thank you, turned into the worst take out experience I've ever had. I pulled into the parking lot and was greeted by a broken glass bottle in the parking space I chose (i couldn't see the glass).

The person working the store came around the corner and just couldn't care less, said what's the name, I told them. They put the food on the counter and walked away, I had to stop them and ask if I could have paper plates and plastic wear. They told me they dont do that anymore and walked away.

I ordered a large cheese pizza for a vegetarian staff member. It had sausage on it. Furthermore, the cheese pizza looked like it was 3+ hours old. The photo i listed was about 15 minutes after pickup. We couldn't even eat it. My cheese sticks didnt come with marinara.

I went and contacted customer service, and received automated messages saying the store would reach out. Its been 3 weeks and I haven't heard from anyone but the customer service bot. I even reached BACK out to customer service and still haven't heard back from anyone aside from pizza bot.

I wouldn't go back to this store if it were the last pizza joint in the country. I spent over $60 for an inedible cheese pizza, dry cheese sticks, and terrible customer service. The other pizza i ordered was fine. Should've gone to Little Ceasers, I would've gotten better service, more food, and higher...

Arrived at the location at 8:00pm 2/26/24. No greeting from anyone. The manager was in the back busy, which is understandable. However there was a person in the preparation area who ignored me. I stood in the lobby for over 15 minutes. No orders waiting and he was simply walking back and forth… avoiding taking my order. the gentleman I’m assuming got frustrated that I didn’t leave and finally came to the cash register. Still no hello how can I help you? Sorry for the delay…nothing … As he stood staring at me, I asked if they were closing soon and he mumbled something and shook his head. Obviously he did not want my business, I left immediately. Today, 2/27/24, I went to a different location in Creve Coeur . Completely opposite experience!!! Arrived again at 8:00pm after work, immediately received a greeting when I opened the door, placed my order. My order was ready exactly in 10 minutes and exactly as I ordered it. Perfect!!! I will continue to go to the Creve Coeur location and avoid...

They apparently don’t know the difference between a PAN & HAND TOSSED pizza lol . I ordered a hour before they were closing & I’m guessing they were just trying to rush & get the orders out the way. I order a large PAN pizza & a medium HAND TOSSED My two pizzas were done under 20mins. The difference is literally the two diff types of crust .. so tell me why they look the exact same & BOTH were hand tossed? The pizza looking decent & tasting good is what saved them literally … & the fact that they were about to close because if not you would be remaking that large PAN pizza because that’s what I asked for. Your job is to satisfy the customer not...