Gong cha — Restaurant in Bridgewater Township

Yesterday, I came to pick up an order of 5–6 drinks with my friend around 12:30 PM. I don’t know the name of the staff member who helped us, but her attitude was really unpleasant—and this isn’t the first time. I’ve ordered from this store several times, but I’ve never been satisfied with her service. First of all, she gave us a look as if to say, "Why are you here?" Second, I’m not even sure if she wanted to do her job. The drinks didn’t taste good, and half of our group ended up throwing them away, even though they were only half finished. It felt like she was just ignoring everything going on in the store. This has happened multiple times already. I really want to support your business, but her attitude is disappointing. If you think I’m exaggerating, you can check the security camera footage. As soon as I walked into the store, she didn’t even acknowledge me—she just kept staring at her laptop. I understand that when it’s slow, staff may use the time to study, but when a customer walks in, there should be a friendly greeting. Instead, she didn’t even look at me. I think you guys should train her better if you still want to keep your...

I placed an order this morning for about 4–5 cups, but most of them had no sugar at all — even though I selected 50% and 70% sugar levels. This is my second time ordering the Earl Grey milk tea, but the taste was very unpleasant — it felt like tea mixed with medicated oil. It made me feel nauseous, and I almost vomited just 2–3 seconds after the first sip. My friend, who ordered the same drink, also had to throw hers away — even though half of it was still left. The color of the drink also looked strange — very dark, almost like milk coffee. I’m really disappointed because we’ve ordered from here many times before. But this time, the Earl Grey milk tea was honestly...

Tried this location for the first time today. Employees were friendly and drinks were made well. However, they gave incorrect information regarding ingredients. Our child has an allergy and two employees confirmed the allergen was not in any of the drinks/toppings. When checking the online ingredient list, The The it does appear that the allergens are in several of the items on the menu. Luckily we did not order anything that could have our child’s allergens, but employees should know the ingredients, as incorrect information could cause a...