Charleys Cheesesteaks — Restaurant in Brockton

Gosh....... where do I start? Actually, my daughter and I found this accidentally. We knew this place was here but never tried it. One day we decided that we would try the ULTIMATE FRIES while we wait for the other store to open. Oooohhhhh my...... HEAVEN! I couldn’t stop thinking about how good it is, the balance of the flavor, the crispness of the fries, the melted cheese, ooohhh the bacon - lets not forget bout the bacon bits. The other day, we went and ordered it at again, and yep...... its the same. We also got the #7 & the lemonade with fruit. The sandwich & the drink was great! At the end of the line they ask you if what you want on your sandwich like lettuce, mayo, tomato, etc. Theres also some spice rack that you can add on your food. Its a cute little spot in the mall. The only reason Im giving them 4 stars is because in the middle of the chaos (line) one of the worker decided he would mop the floor asking everyone to stay out of his way (that didn’t work, it just made the place more muddy & slippery). Then another worker started speaking in a different language so loud and the whole store kinda paused because now the other workers started speaking in their language and joking around as if they were in the house, you know... kinda like teenagers. Anyhow, they were courteous & the service was ok. Next time you visit try the ultimate fries, you will not be...

Hostile to customers. Unprofessional, poor solving skills. Arguing with a customer in the presence of others. Use of profanities/swearing at a customer. Some racial undertone, especially from the chef, who also appeared to be in charge. Chef at this location(Westgate mall) appeared to lack proper problem-solving skill, poor anger diffusion and channeling skill. If this is how customers are treated, then there isn't much to desire about your service....

Great chicken teriyaki subs and most of the employees are really friendly except the girl who took my order. She had a bit of an attitude like your not worth her time to take your order. I hope it was just a one time thing for that type of service. Love the food and the cook and prep staff they were extremely friendly!!! Great job guys! I will definitely be back more often now that I found this little gem of a food place! Keep up the...