Starbucks — Restaurant in Brockton

I was at Starbucks today at 9:12 AM at the window. when I’m about to pay for my two drinks, the barista tap the screen on the card holder and she accidentally pressed $5 dollars tip. I noticed so I pressed cancel and then when I touched it. She said don’t touch that it’s broken and then I explained to her “you accidentally pressed $5 tip. It brought my total to $19 “she said “I did not press $5 tip “ I told her well my total is $14 and it came to $19 “. Then she started raising her voice at me escalating the problem. I tried to explain to her, but she’s continue to raise her voice and talk to her other coworkers, then she walked away when I asked to speak to a manager. I’m still missing one drink so when someone else came to the window, I asked to speak to the manager. She told me there’s no manager on duty. I asked who is in charge. She said I am. I said well you were standing right there you seen the whole situation why didn’t you come to the window? She said nothing then I asked her what was the girl name then she said she can’t tell me. I said “why can’t you not tell me you guys are wearing name tags.” She said I’m not supposed to tell you, you could read it.” I said “well I didn’t get her name. She walked away.” I asked for the manager name and when is she going to be in. She said her name and said tomorrow. This was the worst customer service I’ve gotten here! They stick up for each other when no one‘s in charge. THEY COULD BE SCAMMING YOU FOR YOUR...

Through the drive-through, I placed an order for a white chocolate mocha drink with an extra pump of white chocolate syrup. When I called with an issue that I had been served the incorrect drink, the person who answered the phone requested that I come back. I told him that I was heading out for work. In response, he asked me what I wanted him to do for me. I was shocked that he had asked me that. I inquired who gave him the training for his current position in customer service, and if he doesn’t work for his paycheck. Let's begin by saying I apologize for the incorrect drink you had. What is your name? You are welcome to visit the next time you are in the region. He disregarded my request for his name several times. How unfortunate, because if that’s the answer you’re going to give someone on their hard earned money, then you’re better off working at the zoo...

I visited this Starbucks on a Sunday at 9 am. After getting out of my car and walking all the way to the door, I noticed the handwritten tape thingy saying “drive-through only”. I was expecting to spend some time there drinking my coffee and reading my book, but OK. Let’s try drive-through! I got in my car ready to place my order in the app, but ordering ahead was not an option at this location. Then I get in the drive-through to order the food and the line was slow! I understand sometimes places are shorthanded, but customer service should still be happening. After placing my order and saying thank you, the reply I get is “no problem”. I go to the window, no greeting, no thank you for your patience, no nothing. Is too early in the morning for people to be so plain and grumpy. I’m glad I don’t live near here so I don’t have to come to this...