Jack in the Box — Restaurant in Brookshire

Had one car in front of me and it took 10 minutes just to get to the menu to order. Waited in line for about 25 minutes to get my food. Got home and the fries as usual are always 80% full and my tacos where cold. The only thing that was really good was the bombers! Very spicy just like I like it. One of the tacos had only half meat in it and there processed slice of cheese. Basically ate a shell taco with hot sauce. Prices have not only gone up on there used to be .99 for two tacos but they have also cut the level of meat in there as well.... what's gone wrong with the slow food restaurant industry these days. The lady was nice but I'd rather have been treated rudely and got fresh and full food that I ordered. Will be going to McDonald's or Popeyes, way faster and they usually don't give me half patties and pieces of chicken... what a joke.... it wasn't like this back in the day when I worked at jack n the crack.... food just isn't what it used to be. I used to beg my mom growing up to take me here, now you can't get me to go back.... jack is on crack now!

Update: went back today because the poppers are good but, another round of half filled tacos... they said they double checked... I know that they did check because they added cheese even though my wife said plain tacos and they still gave me tacos with a very small portion of meat.... also, large curley fry was half empty. Maybe 3 full fries and some tiny pieces of fried batter. I thought I'd give them a second chance because everyone deserves one... fool me once shame on you, fool me twice..... C c c Can't get...

Worst fast food experience I have ever had. The bathrooms had obviously not been cleaned in days, the employees were working VERY slowly, even though it was not busy, and the food was NOT good. The fries were cold and tasted stale, and the tacos left a lot to be desired. I hate to waste money or food, and neither me or my husband finished our food. He didn't even want his fries, and I have never known my husband to not want fries. But the worst was the customer service. No one even acknowledged my presence at the front counter for at least five minutes, even though they could see me clearly. One of the employees (the most polite one I spoke with) pointed out that she has the same expiration date or her debit card (this was after they took the card over to the drive through station to swipe it, where I could not see it). I used to work fast food, and I never looked at the numbers on people's cards. Very unprofessional. When I asked what was the difference between two types of buns the woman who took my order just answered that they were different. And then walked away to check on something, before I had even given her my order. Then after I had stated the first item I needed she started walking away again, and I had to call out the other two items I needed. She didn't bother to ask what beverages I wanted with the kid's meals. I believe this is the first negative review I have ever left for a restaurant, but my experience was so negative I had to put a...

It's very seldom I come across a fast food restaurant that has one individual that stands out and deserves recognition. On Friday late in the evening on my way home from a long trip I stopped off in brookshire Texas at the Jack in The box to order some food. The person that took my order was very pleasant good speaking polite and considerate when I was ready to be the next car to pull it to the window I heard this person's voice talking to the car in front of me with respect kindness generosity and you can clearly hear what great customer service skills she had. When I pulled up to the window and this person offered me my food to include napkins ketchup syrup she explained everything in detail what she put in the bag and it warmed my heart how there is still great customer service skills in this crazy world we live in so I want to point this person out to the managers supervisors CEOs and business owners they could learn a lot from Miss Billie not sure if I spelled her name right but she should either be promoted or given a bonus great job well done I drove away with hope that there are still people like her in this...