Freddy's Frozen Custard & Steakburgers — Restaurant in Brownwood

We were passing through Brownwood after a particularly difficult morning and made what was probably the worst decision ever to eat at Freddy's. My family has eaten at Freddy's before and we absolutely love the franchise, so upon entering this location, everything seemed normal. We were met with friendly smiles, great service when our orders were taken, and a little difficulty with the drink machines. (The lemonade was mostly water. Oh well.) HOWEVER, when I finally received my food, all hell broke lose. It all started when I noticed that my side was wrong. I thought it was no big deal, as I had asked for the cheese fries and recieved cheese curds, so I asked for a correction. From the way the manager reacted, one might have thought I asked her for her firstborn child. She instantly shifted from a totally sweet woman and into a Freddy's demon that would have made Dante Alighieri rewrite his last couple of cantos about meeting the devil himself. Never have I encountered such rage over cheese fries. Stan Lee must have gone to Brownwood for inspiration before creating some of his most iconic supervillains. The manager began to accuse me of lying about ordering cheese fries. She made a big scene, yelling that I had, unbeknownst to myself, ordered cheese curds. She was like a dragon hording golden nacho cheddar from me. Throughout the entire ordeal, she continued to defended herself like she was Mulan and she had to "bring honor to her Freddy's" by gaslighting me that my mouth had actually wanted cheese curds the entire time. For a moment, I almost believed her, but several people in the waiting room told me that they did in fact hear me say cheese fries. There would have been no reason for me to have even thought of the word 'curd' while making my order, but the manager was incredibly hostile and was adamant that I said cheese curds instead of admitting that she messed up a little bit. It also seems like there are more reviews from this store with similar experiences. Overall, she can keep her cheese fries. They were honestly pretty bad and after the whole ordeal I did not trust their cleanliness, despite having been nothing but polite and quiet. Furthermore, the cheese curds she tried to pawn off on my plate were cold and the soap in the bathroom looked like a strippers body glitter filled bathtub at the end of a long night. Till next...

here is what you should know before coming to this location...

My mom and I were greeted in 1960s kind of diner style setup with everything be red and white thing with the explanation of the founder on one side of the wall near the entrance

there went to use the restroom which was for the most part and the hand soap not the cheapest quality soap but not the best quality soaper didn't break my hands out

but in my order and head it ready but a few minutes with some classic '60s music playing in the background

plenty of booths I'll keep spotless and clean or the very friendly customer service crew handicap options and plenty of parking

My mom and I came for dessert and got custard blended option

she got the turtle and I did a custom of the turtle with Oreo cheesecake the good news to report it did not upset my stomach afterwards nor give me gas 👍🤠

there's definitely some quality here and a customer service crude I was committed to going above and beyond to make sure we got it needed and wishes a happy Thanksgiving it's very impression knowledgeable and answering but different questions as the first time I visited a Freddy's with the goal of coming to get and trrly theirbcustard

we were coming in from out of town to visit family and on the way wanted to eat something I was looking up reviews was borderline about the cave in and go to dairy Queen or another shop nearby then I looked at this location and definitely got my best mileage for the dollar.

Hot the spot for my dollar and left full and...

This place gets one star and I’ll tell you why. Walking in the place seems decent, it took me a moment to look over the menu; the prices were on the higher side so I decided to dine in to get the most bank for my buck. Initially, I was going to grab some sweet tea but there were flies and it was slightly uncovered at the top so I settled for a fountain drink. I waited about 10 minutes in total for my order. My burger had the wrong sauce on it so I had to wait an additional few minutes to get my order made proper. The music in the diner is barely audible therefore I was left to the entertainment of the kitchen which was filled with colorful gossip and conversation about other staff, staff was comfortable enough to casually joke about supposed felons working there. Another customer and I exchanged looks, surprising to hear for the both of us I guess. How they cleared their background checks is beyond me. Not sure they realize that you can pretty much hear everything that’s going on in there otherwise I’d assume conversation and language would be more regulated. Customer service was okay. As for my meal, my burger wasn’t horrible and my fries came out hot the second time around. Overall my experience was underwhelming and a tad off putting. Not a place I see myself coming back to never...