Burger King — Restaurant in Brunswick

Was excited to get a Whopper that I had not had in over three months due to some medical issues and was excited I would be getting a Whopper for $2.00. Wowza!! When I got to the order kiosk I had pulled up my BK app and saw the offer. I pressed it and it came up as either a Whopper, or Impossible Whopper, for $2.00. Nice lady came on and I told her I had a coupon for the $2.00 Whopper. I wanted to make sure I got the Whopper. She asked for the code. She asked if I'd like cheese on it. I said sure. I also ordered a medium onion ring and a medium unsweetened iced tea. Here I'm excited to get my first Whopper in over two months. I pay for my food, the lady at the window was awesome (thanks Summer), I got my food and drove off. About 15 minutes later I open the bag to find an Impossible Whopper instead of what I ordered...an actual Whopper. I was shocked and a bit upset. I pulled out the receipt and sure enough, it said Impossible Whopper. I didn't ask for that and made it clear I wanted a Whopper. Here's where it gets good. I called the store and someone by the name of Amy answers. I asked to speak with the manager. She said that was her. As I began to explain what had occurred she became very defensive, almost immediately, and I told her I had a mobile coupon and gave them the code. She said "oh, the code is for the Impossible Whopper". I told her it didn't say that on the app coupon. It said it was good for either the Impossible Whopper, or a Regular Whopper, and that i didn't ask for an Impossible Whopper. Amy decided to start to talking over me and at that point I had to stop her and said, "Amy, I didn't ask for a damn Impossible Whopper", at which point she said, "don't you swear at me", and hung up the phone. I was shocked she did this. I called back to speak with her, to apologize, and once again, after I asked who her supervisor was she said, "You can call anyone you want and I'll tell them you swore at me". She again hung up the phone. Really Amy? Is this the way you handle all your customer service complaints? This is the first time someone said the word damn to you and you took offense? Wow. I've heard a lot worse and I'm also in customer service. I handle people professionally and don't hang up phones. I get the issue taken care of like most grown adults do. Grow some skin. This didn't solve why your team served me the wrong item I didn't order and pay for. I called corporate and spoke with a very nice person representing Burger King. She apologized profusely and said she would be sending my situation, and the voice recording, (because the call is recorded and she would forward it up the corporate ladder) and this would be resolved. Sadly enough, she said this isn't the first time we've heard this about their store and also hearing that no one answers the phone at that location most of the time. Instead of Amy saying, "Sir, I'm really sorry that happened to you. How can I fix this for you?", (then the word damn wouldn't have come out of my mouth) like most other formally trained managers would do, she went off the deep end and acted like I used every swear word in the book, which I didn't do. She also tried to blame their app. She needs to find another job where the word damn doesn't totally offend her. Even the person from corporate said she didn't consider the word damn a swear word. I will never ever go back to that location. She needs to find another job if she can't help her paying customers solve issues. Shame on her and shame on Burger King for employing someone like her as a manager. Now I see why their store ratings across most social media are horrible...and I love Burger...

we ordered 4 chicken sandwiches and paid $0.60 per slice of cheese which we did not get so we had to wait for the next day to call because they were closed and I told them that I have a picture of the sandwich with a time stamp on it because it does tells you when you take a picture of it and they go they are supposed to have somebody to call us back the manager which we never got a call back so we will call today it just kept ringing so we hung up then we called again and we walked into the business why we were calling them there was no busy inside and they had one car that was in the Drive-Thru which I have pictures to showing it there was one car in the drive thru and they said that we are horrible people and that when we were calling we heard them saying that wish these people would stop calling but I have proof of my receipt pictures and of the business showing that they were not busy at all when we went up there to figure out are they going to replace our sandwiches they made a mistake on and they done nothing in return so if I were you guys I would never go at Burger King on 303 because they rip you off we pay $2.40 for cheese that we did not get at $0.60 per slice and I also post pictures of assailants of the top bunk and the bottom and you can see there's no cheese on it got my red nail in the picture so corporate will know about this and then I called from my phone and she really answer the phone didn't know who I was the corporate will be called on and I called there at 9:38 p.m. amateur is saved on my phone stamp with a picture that I took of the business that was not busy at all and after we called corporate they sent us a free Whopper coupon they're only one of the sandwiches when we had four sandwiches that they did not put the cheese on and then they give us a coupon that doesn't have cheese on it anyway so how did they really work it out after we paid $0.60 per...

Have visited the buger king more than several times. Each time I visit this location, I always have a problem with my order. Most of the time I do nothing about it. Just say to my self what do expect its burger king. Then you get to a point that you and many other people are spending money at this restaurant. This last time it just got to me. In the past got ice cold crisaunt. With partial cook hash browns. Went home three the hash browns away had to reheat the sandwich. Other times got order wrong. This time very simple. Two whopper jr. Meals no onion. Simple right. Wrong. Receipt read no onion, monitor no onion. Wrap around sandwich said no onion. Guess what they put onion on the sandwiches. My grand kids cannot stand onions the taste or smell of them. As a result would not eat them. Called the restaurant asked them what is the procedure when order come in. They tell me. Then I asked ok someone had to mark the paper wrap around the buger correct. She said yes. Ok is that the same person that is making the sandwich. She said I think so. So if everything said no onions how and why did onions get on the burgers. She then rudely said verbatim so what do you expect me to do. No apologies nothing. So asked for corporate #. Same rudeness. So I asked which burger does this buger king own. They indicated both in brunswick. Guess what that is the last time I will support either location. Wendy right across the street wonderful compare...