KFC — Restaurant in Brunswick

12/2/2023 stopped into the drivethrough around 7pm. Lady cashier said order when you're ready, but I wasn't ready (I dont frequent KFC and had to help my 75 y/o Mom navigate the menu), but 10 seconds later, I get a WAY TOO annoyed sounding "HELLO?!?!".

" Yeah, hello there, just taking a moment to read the menu"

"(no response from the cashier)"

Got mean mugged at the window like I was ruining her day haha. Yikes. There was maybe one person behind me and a guy ordering inside. If that's stressful for a staff of three and my 10-20 sec menu perusing is holding you up, maybe we apply for another position elsewhere, ma'am.

Did get our food pretty quick, ordered a three piece but only received two pieces. Now, is that bc I took too long to respond to you or can you not count? 😆

I wasn't driving back here from Hinckley to get one lousy piece of chicken and from the demeanor of the staff....I'll just go to Medina next time (which I did, on the way see Xmas lights at the fairgrounds!! Mac-n-cheese wraps are great btw!). If you have a chip on your shoulder, don't bring it to work...whether you're a CEO or a drive thru cashier. Didn't let it ruin my night at all, but definitely felt the need to leave a review. If the same franchise owns both Medina & Brunswick, maybe have them crosstrain bc Medina staff is very polite, made our food fresh (had to wait, but didn't mind) and they can also accurately...

Worst place ever. I spent $32. They gave us 4 sandwiches and a cup of gravy?? I also got 4 drinks, but there were no carriers so I had to find cup holders to transport them home . After carrying in 4 loose drinks and a bag of food, I realized that we were missing a sandwich and all of the sides. Giving them the benefit of the doubt, I figured they forgot a bag and I could let them know so it would be corrected. When I went back, they first told me that they only rang up 2 sandwiches. I asked why I would have paid $32 for 2 sandwiches. Even the guy that took my order told the girl that I did order what I said I did. That guy apologized for the mix up. Then the girl told me they didn’t ring up one sandwich, and she didn’t even address that there were no sides given with any meals, other than a cup of gravy that we never ordered. Basically, she tried to blame me for their mistake. Refused to give me a refund and said the manager said I had to go home and bring it all back so they could “look through” the bags; meaning I would have had to go there for a third time for them to hopefully figure out how to correctly fill an order, have their hands all over the food and then tell me that they rang it up wrong. And I wasn’t the only one there tonight whose order was completely screwed up. The level of incompetence...

We stopped in here on our way to the Cleveland Clinic from southern Indiana. They are right off I-70, exit 226 and they’re just west of the interstate on the left. Easy access and a quick little stop. 🏎️

The employees are very friendly and willing to get you what you want! (some places, the employees act like they’re put out by the customer) The restaurant is very clean, spotless actually! The food was ready in short order too! 😁👍

We had the boneless chicken tenders, and they were absolutely FRESH and DELICIOUS!!! 😋😋😋 Next time we’re going to try the mashed potato poppers! They look AMAZING!!!

If you’re looking for a quick snack to go, or just want to go in and sit down for lunch or dinner, we can definitely recommend THIS little KFC! Some aren’t quite so nice and clean, but THEY are a great example of what a good clean little restaurant SHOULD be! 😁👍

This KFC is one place we’re very happy to recommend! Keep up the good...