Arby's — Restaurant in Buffalo

Consistently good quality food. Speed with service lacking somewhat, but I have worked for the company before many years ago, and I understand their process.. I have never dined in there, only utilized the drive-thru, so not sure about atmosphere, cleanliness, etc. inside. I have only had one negative experience in my 5 (so far) visits there... Woman in drive-thru could not comprehend my order for some reason, and just kept talking over me to the point that I chose to pull around and went inside to further investigate the source of the problem. Came to learn that it was a shift manager taking the order and heard some colorful language (not necessarily directed toward me) from her when I first walked in, so that was disappointing, enough that I decided not to give them my business that day. I didn't even say anything at that point, just walked out kind of bewildered... However, the rest of my visits have been the polar opposite, with one lady in particular in drive-thru always displaying outstanding customer service skills. Wish I knew her name, but far too often a good employee like that is difficult to keep around due to the unimpressive atmosphere and meager wage generally afforded by the service industry environment! I have called the customer feedback number provided on the receipt a couple of times with her actual name though, praising her and my positive experiences in...

I rarely leave reviews, but this visit to Arby’s was disappointing enough that I feel like people should know. I will say, I’ve never had bad food at this Arbys. I’ve always been please with the quality that I receive. Unfortunately, the customer service this time around was not good. Anna working the order speaker and window was incredibly unpleasant. No greeting, no eye contact, and when I asked a simple question about my order, she responded with clear irritation, like I was bothering her just by being there. Her tone was rude, and she handed me my drinks without saying a single word, and a clear attitude.

I understand everyone has off days, but there’s no excuse for treating customers like an inconvenience.

Good food can only go so far when the experience is that uncomfortable. If management sees this, I hope they address it because I’m not the only one that has had a bad experience with this employee. No one should feel unwelcome for simply...

Very unhappy with the service I received when call after I drove home 20 minutes to realize I was missing a fish sandwich, half pound roast beef and a beef and cheeder. Called was told I could come back up and was told I lived 20 minutes away. Then was told I get two free meals the next time I can. Said that's not right I already paided for the food. Asked to have the money creidted back, was told I would have drive back up to get credit, also was told it was a busy day and sorry that they couldn't make me happy and was hung up on. Drove back up and wanted to speel to who hung up was Manger working for night. I said it was rude not good customer service. Said he did right thing. Asked for food was told to leave or there were going to call cops. Poor poor customer service. Not to mention my bill was close to 90 and still didn't get my food or money back and had to go somewhere else and spend more money for food to replace what...